Job Description Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications. • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team. • Ability to lift / move computer equipment weighing up to 50Lbs. • Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS. • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. • Smart hand support for peripheral and networking hardware, including, but not limited to: • monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi- port data termination panels all under 'Smart Hands' capa bility. • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling. Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others. Requirements Excellent written and oral communications skills with clients and management as well as people skills. • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency • Bilingual (English & Local C1) Items Console cable for CISCO and Silver Peak Full Internet ready mobile, Noise Cancellation head sets Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop , RJ45 port on Laptop • Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage Requirements Pas de parrainage de visa pour ce rôle (postulez uniquement si vous possédez un visa/permis de travail valide) Excellent written and verbal communication and customer service skills with proven ability to work in fast-paced environments. Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment Experience in working with a help desk operation, to include Windows and Mac clients 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone Self-starter that can collaborate actively with others in a cross-functional team Proven attention to detail and high standards for quality Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary Skilled in documenting written troubleshooting steps and instructions Business professional attire Qualifications A+ and other relevant Certification Excellent verbal and written communication skills (German B2)
