E-mailRecruiters should be matchmakers, not sales people. Implementation SpecialistFull Time - RemotePowerfront Inc. (www.powerfront.com) is an international SaaS provider and the creator of the INSIDE Customer Visual Engagement Platform. For the first time, retailers can view their online store or website LIVE in real-time; track customers' behavior, and interact when it matters the most. Our Portfolio includes leading brands such as Gucci, Valentino, Staples, Rooms To Go, Sephora, etc.We are a dedicated, passionate, and close-knit team with technology running through our veins. Powerfront is a strategic technology partner that transforms the way companies run their customer engagement strategies. A career at Powerfront is exciting, challenging, and rewarding.We are looking for a highly motivated game-changer to join our Customer Success team. This is an amazing opportunity for an individual who will take the initiative to implement users and engineer the experience of every application/software being put out by our business. This dynamic self-starter is someone who has:3-5 years of experience in a SaaS implementations role.The ability to handle highly sensitive and confidential information with integrity and professionalism.Prior experience managing multiple tasks and priorities and can adapt to changing situations.The ability to lead the initial implementation process with confidence, professionalism, and a strategic mindset.The desire to be responsible for managing the client onboarding experience, adoption, and implementation of our products from discovery to launch.Key ResponsibilitiesProvide implementation, onboarding, and configuration support to clients.Work with Client Relations Specialists, Sales Executives, and other internal stakeholders to organize or provide demonstrations, training, and support for client project leads.Lead and execute deliverables across the implementation phase, ensuring immediate value and platform evangelism.Build strong partnerships with users and customer champions, typically Director, VP-level, and above.Responsible for client discovery, onboarding and change management meetings, and subsequent preparation of related client presentations.Deliver insights and take a proactive role in usage and client operations, providing regular and ongoing recommendations, guidance, and support as the client needs evolve.Perform customer follow-ups and ensure customer satisfaction.Conduct frequent utilization reviews and have a solid understanding and ownership of client needs, action items, and requests.Source and present creative and strategic recommendations that meet the needs of the customer.Communicate with various internal departments and stakeholders, initiating follow-up and execution of client requests.Responsible for independent problem solving and performance of duties.Conduct training and client support documentation.Assist our Business Development team with the new sales demonstrations, documentation, and related onboarding support.Other duties as assigned.Key RequirementsBachelor's degree or equivalent3+ years of customer-facing experience, preferably at a B2B SaaS company. Must have a passion for productivity, a flair for customer service, and an eye for detail.A fast internet connection and quiet workspace are essential.Must have excellent English, both written and spoken as well as strong interpersonal communications skills.Excellent G-Suite or Microsoft Office (Word, Excel, and Powerpoint) skills.A multitasker who isn't fazed by a varied work schedule and can learn and adapt quickly.Experience with e-commerce, marketing, customer support, or call center experience is a plus.Entrepreneurial or growth mindset with an interest in emerging technologies.Ability to learn new technologies and applications quickly.Certifications in change management including Prosci, ACMP's CCMP, or other a plusSummary of BenefitsA dynamic & forward-thinking organization revolutionizing retail technologyA virtual workforce, remote but highly interactive and collaborativeCompetitive salary and benefitsBe a part of an amazing culture with a high client and staff retentionTake pride in partnering with the most prestigious brands in the worldCareer progression and longevityAbout PowerfrontPowerfront is a leading provider of customer engagement technology and solutions. The company's proprietary engagement software INSIDE provides real-time actionable intelligence that beautifully orchestrates an expanding ecosystem of communication platforms that has transformed the online retail experience.INSIDE can be leveraged in a variety of configurations to meet customers' needs. Its open architecture enables customers in the luxury retail, fashion, travel, automotive, finance, and government sectors to easily deploy direct connections to their end-users while leveraging the power of data visualization and AI to drastically improve operational efficiency and effectiveness.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role-based on business conditions, departmental needs, or geographic location. Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.#J-18808-Ljbffr
