Would you like to help us improve our HR journey, by focusing on customer-centricity, simplification, and effectiveness?Are you a communicative person and you would like to interact with different service clusters within Human resources?In this role, you will have the possibility to develop your career within Infineon and find new challenges along your path with us.With a Tiered Service Delivery Model, the Service Delivery team is improving HR support and effectiveness and you can be part of this exciting project by applying to this 12-month traineeship in Porto!In this role, you will support in answering general Human Resources inquiries for pre-hiring, learning, and employee-related services via streamlined and standardized responses.You will support your colleagues in navigating through their daily work by solving their inquiries.In your new role, you will:Respond to customer inquiries through our HR systems via standardized responses and strive for first-contact resolution;Answer general questions and capture required information/material from our customers and if needed push it forward to the next level of support;Support HR hotline in English and German;Support feeding the internal knowledge base so our customers can be better supported via the self-service HR system in the future;Contribute to the creation, updating, and requesting of new response templates to provide standardized high-quality responses for service clusters' eligible topics.You have a service mindset and a strong customer orientation, which allows you to target specific needs and provide a service of excellence.You have excellent communication skills and can work with different stakeholders, adapting your actions to each situation and individual, providing a personalized service considering the different needs.You are best equipped for this position if you have:A bachelor's degree;The capability to take responsibility and provide a quality service;Previous experience in customer service would be a great advantage;Knowledge of HR processes or tasks would be a plus;Advanced level of English and a good command of German (mandatory).Please send us your CV in English so we can get to know you better.BenefitsCoaching, mentoring, networking possibilitiesWide range of training offers & planning of career developmentInternational assignmentsDifferent career paths: Project Management, Technical Ladder, Management & Individual ContributorFlexible working conditionsHybrid work modelDiscount at on-site gymSabbaticalBirthday offMedical coverageFree parking availableHealth promotion programsPrivate insurance offersAccess for wheelchairsPossibility to work remotely from abroad (EU)On-site canteen availableService anniversary bonusWage payment in case of sick leaveAnnual performance bonus
