You have a high demand for quality in all aspects and find your passion in content management? As a Quality Analyst for the industry-leading global market leader, you can turn your interest into a profession and work for the most popular video-sharing website. Videos are an essential part of corporate communication, marketing, and content management. In this role, you will take responsibility for the process chain, analysis, and sustainable development of the company. Your goal is to ensure and target the overall process and all associated steps in the video content management process. About the Company: We are talking about one of the world's leading professional service companies that transform their clients' business, operating, and technology models for the digital age. Their unique industry-based consulting approach helps clients plan, build, and operate more innovative and efficient businesses. The company, headquartered in the United States, ranks 194th on the Fortune 500 list and is regularly listed as one of the world's most admired companies. Your Responsibilities: You work closely with the heads of quality assurance to collect, prioritize, and report on the key issues impacting decision accuracy for each market and industry. When new content guidelines are developed and prototyped, you inform the local teams about the impact of the guideline changes on ongoing work. Conduct "just-in-time" training for reviewers on new or modified content guidelines, as well as "refresher" training on existing content guidelines on an as-needed basis. You actively review decision accuracy to ensure consistency and alignment with internal standards and policies. You lead investigations into escalations of inaccurate decisions to understand the root cause(s), especially in cases where the guidelines are new, the content is ambiguous, or a wrong decision would have significant implications. You train reviewers in the use of review tools and systems. You create process documentation and collect feedback on the functionality of review tools. Our Offer: Relocation support (€2000 relocation bonus, complete bureaucracy support, assistance with room search)* Attractive salary model (base salary plus language bonus, transport bonus, and performance bonus) Plus meal allowance (€7.63 net daily) New office spaces in the stunning location of Lisbon (near the beach) Career advancement and development opportunities Pleasant and inspiring work atmosphere Emerging global company with an impeccable reputation Free fruits, coffee, tea, water, and much more *) Relocation support available only for applicants relocating to Lisbon from outside Portugal Your Profile: Fluent command of German C2 (ideally native level) and English Minimum of 1 year experience in digital marketing (customer support or account management) Minimum of 1 year experience in an auditing or quality environment involving quality control and quality analysis AdWords Search Fundamentals certified (preferred) Experience in a B2B environment and active use of digital/internet and online applications (AdWords, advertising, etc.) Proven ability in critical thinking, analysis, and attention to detail Strong work ethic and the ability to work well both independently and within a larger team-oriented environment Technologically savvy - the ability to learn, retain, and apply vast amounts of product, process, and policy knowledge Clearly demonstrated passion for a culture of excellence and commitment to quality in customer service. **All applicants must have an EU passport or valid residence permit. Why work in Lisbon? Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community. Multilingual Jobs Worldwide We are a leading agency specializing in multilingual and international recruitment, working with companies from around the world to bring together the most exciting jobs with the best talent. At Multilingual Jobs Worldwide, we have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. With our more than 300 partners in over 30 countries, we have already helped over 3,000 people find their dream job.
