German-Speaking Customer Service Representative At Ruby Hotels

Customer Service Representative at Ruby Hotels - Lisbon     Embark on an exciting career path at Ruby Hotels in Lisbon as a Customer Service Representative for the German market. This role offers the unique opportunity to be part of an innovative team, delivering exceptional customer service.   About Ruby Hotels Based in Munich, Ruby Group, led by founder and CEO Michael Struck, is redefining the hospitality industry with its Lean Luxury philosophy. Since its inception in 2013, the Group has been operating 17 Ruby Hotels across Europe, with eight more under construction or in the planning phase. Ruby also offers creative workspaces in several European cities, providing perfectly equipped workplaces in an inspiring community.     Your Profile - Fluent in German with good English skills (B2 level or higher) - Excellent communication and interaction skills - High level of commitment and self-motivation - Team player with a strong sense of responsibility and quality consciousness - Proficient in MS Office - Quick learner with excellent attention to detail - Highly motivated, proactive, and adaptable to change - Excellent problem-solving skills - Experience in customer service and hotel reservation management is a plus     ? Your Responsibilities - Primary contact on the phone for our guests - Handling all written inquiries and requests - Advising our guests via all communication channels used at Ruby - Conducting daily arrival and departure checks - Responsible for the maintenance of our PMS and other hotel-specific systems as well as all guest and customer data - Checking reservations and incoming payments - Processing various guest inquiries - Implementing Ruby SOPs     Benefits - Competitive local salary  - Lots of holidays to go exploring  - Paid initial training to guide you on your way to success - Private health care insurance  - Be part of a multicultural, open-minded work environment - Work from a beautiful and modern office in Lisbon - Company events, team buildings, water sports and free language courses  - Access to well-being programs and initiatives - Opportunity to live and work in the culturally rich city of Lisbon - Relocation package  - Pick-up from the airport  - Administrative support to help you fully integrate in Portugal - Reimbursement of flight costs  - Free annual flight home  - Room accommodation in a company's flat in Lisbon Begin your journey with Ruby Hotels in Lisbon, joining a team passionate about excellent customer service and innovation in hospitality. Apply now!