German Speaking Customer Service Agent For Banking Company - Porto

Are you fluent in German and want to work for the leading BPO worldwide, awarded as the best place to work 2022? You will use your skills as Customer Service Agent and act as point of contact for our banking company clients. You will provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency. What's in it for you? Competitive salary with benefits package, paid 14 times a year; Meal Allowance; Private Health Insurance; A bright, modern, and exciting place to work; Several training and career development opportunities; Team events; 22 paid vacation days?; Free fruit and beverages and vending machines. To become a part of our Team you need to be: Able to work from Monday - Friday, to help address client, customer, and business needs; You are expected to provide background clearance (certificate for highest level of education, references from previous employment, clean criminal record). Do you think you have what it takes? Apply now! Your job will be great: Manage incoming phone calls; Identify and assess customers' needs to achieve satisfaction; Build sustainable relationships and trust with customer through open and interactive communication; Provide accurate, valid and complete information by using the right tools; Follow clients' communication procedures and guidelines; Take the extra mile to engage customers. Required profile: Fluent, verbal and written in German; Excellent communication skills; Strong phone contact handling skills and active listening; Customer orientation and ability to adapt/respond to different types of characters.