German-speaking Customer Advisor for PVH fashion Brands (Calvin Klein, Tommy Hilfiger, Michael Kors) Do you have a keen interest in design and thrive on interacting with people remotely? We've got an exciting opportunity for a dedicated individual based in Lisbon. We're in search of an excellent communicator with a natural flair for customer engagement. About the Company Undoubtedly, you're familiar with them. PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000. The Opportunity Join the elite PVH Support Team in Lisbon. An exhilarating and international environment awaits you. Work abroad using your native language for a leading company with abundant career advancement opportunities. Your Profile - Your mission will be to provide telephone and written support to our German-speaking customers, always ensuring a courteous and helpful attitude. - Are proficient in German and fluent in English (both written and spoken). - Possess outstanding communication skills. - Are keen to learn. - **(Bonus) Have experience in a telephone customer service or call center environment. Your responsibilities - Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone. - Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels. - Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees. - Engage in cross-selling and upselling of products after addressing customer queries. ? Benefits - Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years. - Competitive salary plus bonus. - Private health insurance. - Comprehensive relocation package for #cityjobbers relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe). - Free Portuguese language courses. PVH believes in a world powered by forward design, creativity, and top-quality apparel. If your dream job involves contributing to this global project from sunny Lisbon, we would love to hear from you!
