Our international client in Lisbon within the iGaming industry is growing and looking for a German speaking to join the Payments & Risk Team. Great opportunity to be part of a reputable brand in the heart of Lisbon with good benefits and real opportunities for career progression! This person would be responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with a focus on team performance, customer satisfaction and timely resolutions. Responsibilities : If you are selected, you will be responsible for the tasks below: Maintain agreed service levels for the DE labels Support the DE hotline Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care Handle customer documents as part of the KYC or risk prevention flow Review customer withdrawals within the agreed time frames Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems Analyze records of Affiliate accounts, to ascertain whether there are any irregularities Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care Investigate financial irregularities on accounts Work with colleagues in other departments to resolve account-related issues and prevent fraud Help maintain quality control and customer care through analysis of player contact Investigate risk issues relating to third-party processors Check gaming history Requirements Experience in the Risk division (6 months+) or in Customer Service (1 year+) Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge Ability to identify subtle fraud and abuse patterns Sound and demonstrable experience with fraud analysis and investigations Fluent in German language and English at business level Command of another language is a plus Good communication skills and ability to effectively deliver feedback Self-motivation Ability to perform well under tight deadlines within a dynamic environment Very good command of Microsoft office tools Proven aptitude to work in a team, as well as guide and influence others Strong logical reasoning skills with an analytical approach Demonstrated decision-making and problem solving skills Ability to work on hybrid mode in regards to office-home work Ability to work on 24/7 shifts – Morning, Afternoon, Night shift (night shift is optional) Benefits Permanent working contract Annual Gross Salary: 25.000 € (split in 14 payments) Food Allowance: paid monthly: 6,83 € net per working day Health Insurance Birthday Day: 1 Extra leave day per year Annual Bonus up to 10% Home Office: 2 days in the office and 3 days from home in average per week Other Benefits for being Entain Employee: Access to LinkedIn Learning, Access to Employee Assistant Tool, fruit and coffee in the office, protocols with local partners
