Front Office Agent/ Tournant(M/F) - Independente Bica - (Lisboa)

Empresas: The Independente Collective MACRO LEVEL Responsible for assuring a friendly welcoming and great atmosphere in the Lounge/ Bar/ Reception area all the times • The FO Host is responsible for assuring The Indepnednte Hostel & Suites guests have the best experience and for assisting them to take the best advantage of their trip to Lisbon • Responsible and accountable for all FO functions & activities related to guests and necessary coordination with the departments of TIHS and allied areas • Reports to the FOM and to the Bar Manager on bar related issues. • Complying whit all food and beverage regulations • Replaces the FOM on his absence according to task delegation MICRO LEVEL • Ensures to perform duties on time and in accordance with TIHS policies and SOPs • Arrives on time in accordance with the TIHS grooming guideline • Performs check-ins and check-outs • Understand and perform principles of auditing, balancing, and closing out accounts • Inputs reservations into the PMS system and is responsible for any new reservation enquiries after the daily closure of the reservations department • Answers phones and replies to e-mails • Collaborates in the organization TIHS events • Mis-en-place/ preparation needed for guest arrival and departure according to the THIS SOPs • Ensure that all concerned departments have the guest history information. • Handle guest requests, complaints, and suggestions and follow through to maximize the service standard and guest satisfaction, as per TIHS SOPs • Relays guest complaints to the FOM/ TIHS Director without any delay • Be familiar with the promotions, events and weekly activities calendar at TIHS • Recommends/ suggests the best activities according to guests' profile and preferences • Prepares all types of beverages and snacks as per TIE Bar Menu including cocktails • Is responsible for ensuring the good and proper functioning of the Bar area giving support in the front terrace when required • Manages Receptions stocks providing full reports to the FOM and to the Head Barman (Bar's stocks) • Assessing customer preferences and making drink recommendations. • Deliver checks and collect bill payments • Cleaning the bar and backbar to maintain a sanitary environment • Organizing the backbar to streamline drink preparation and inventory • Suggests new initiatives that focus on enhancing guest experience Requisitos : -Formação na área de Hotelaria, Turismo, entre outros - Experiência de 1 a 2 anos na função - Fluente em Inglês, outra língua é um plus - Gosto por história de Lisboa e Portugal - Be local