French Customer Advisor For A Video Game Brand - Portugal (Remote)

Do you want to be part of a team whose motto is Play Has No Limits?Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you!Your future project: join our French Customer Support team.Our client is a world market leader gaming brand of home video game consoles and production company.As a customer service specialist in this project, your daily responsibilities will include:Respond efficiently and effectively to all customers' enquiries within given timescalesDevelop and maintain a full technical knowledge of the client's products and servicesDeal with all correspondence as requested/requiredAccurately log all calls and in line with proceduresResponsibly maintain and update all job-related administrative formsBe able to recognize when a problem/query should be transferred to another department or a more senior member of staffTo succeed in the role, you will need to have:Proficient level of French (C1)Intermediate level of English (B1)Previous experience in Customer Service preferredImpeccable communication skillsA calm, cool and level-headed attitude in every situationExcellent self-organizing skillsA proactive approach and willingness to work on own initiativeAbility to work under pressure, in order to achieve deadlines and KPI'sAbility to adapt to a continuously changing environment and proceduresKnowledge of Microsoft Office Pack (Word, Excel)High-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permitBe a local candidate or willing to relocate to PortugalBenefits.Signing bonusRelocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with Foundever™We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.?Apply today!