We're Concentrix + Webhelp and we Design, Build, and Run game-changing customer journeys that help brands grow, across the world and into the future.With operations in Portugal since 2015, Webhelp currently has 5 sites, in Lisbon, Oeiras, Braga and Aveiro and a workforce of more than 2500 game-changers, each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners' business. That is also why we have been named a Great Place to Work in Portugal, 5 years in a row.Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix + Webhelp!About WebhelpWebhelpis a French multinational BPO company that is making business more human for the world's most exciting brands.Bychoosing Webhelp,you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.Join us atWebhelpand you will have the opportunity to be part of a multicultural team, a fast-pacedenvironment,and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.What you'll be doing at WebhelpAs an English-Speaking Account Manager, you will:• Independently handle and upkeep the current accounts of debtors from European countries• Engage in correspondence with our global clients to ensure effective communication and relationship-building.• Reach out to customers through phone or written communication to address uncertainties related to unpaid invoices and facilitate resolutions.• Record and document all discussions and agreements within the designated system to maintain a comprehensive and organized record.• Propose and negotiate payment terms and installment agreements tailored to the specific customer portfolio assigned to you.• Actively contribute your own insights, ideas, and experiences to enhance the overall effectiveness of the team and processes.We'll be a great match if you:• Have a high level of English (oral and written)• Are rigorous and organized and have an aptitude for working with numerical data• Have the ability to retain information• Have interpersonal skills in an international environment• Have knowledge of Microsoft Office tools (excel, outlook, word, ..)• Have an affinity with effective communication through telephone calls, showing persuasive skills and the ability to succinctly convey key points in conversationsIf you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.What we offer you:• Strong compensation package (14 monthly payments per year)• Monthly meal allowance paid in voucher card (net)• Personal and career development programs and mentoring to develop skills• Possibility to participate in a growing multicultural Project• Work in a diverse environment with people from over 75 nationalities• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!• We promote inter-company mobility to work at any of our sites around the world• Workplace: Hybrid position, remote work alternating with office in Lisbon, PortugalWebhelp is an equal-opportunity employer.Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.#J-18808-Ljbffr
