Description Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as an E-commerce Support. Classify content and have a significant impact on maintaining user safety and brand integrity while working for one of the biggest Social Media Platforms worldwide. Your responsibilities and impact working as a E-commerce support will be:Reviewing various types of content (videos, images, text, and audio) in accordance with policies.Identify and address root causes of reported issues promptly, ensuring excellent service and summarizing Q&A in the knowledge management tool.Promptly escalate critical/high-risk cases to the appropriate authority for resolution.Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.Ensuring user and brand safety through effective content moderation practices. Requirements Skills, qualifications and interests you need to succeed in this role:A native-level proficiency in Italian and a minimum C1 level of EnglishA valid Portuguese work permit (required) or a nationality that allows you to work in an EU-countryLiving in or willing to relocate to Lisbon for an international career and life experienceKeeping up-to-date with social media trends and practicesMotivation and commitment to perform the assigned tasks effectivelyExcitement about intercultural communication and embracing the expatriate lifestyle Offer What's in it for you?Type of contract: Unfixed term contract, 30 days probation periodStart date in MayWorking hours: full time (40h/week), 24/7 Salary conditions: 1125 € gross/month + performance bonus 120 € from 4th full month + 7€ meal voucher/ dayHealth insurance from the beginningPaid professional trainingFun and engaging company-wide initiativesExcellent work culture For international candidates:Reimbursement of your initial flight expenses after 3 monthsUp to 360.00 euros for accommodation per month for 3 months (Reimbursed during 3 months)Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation Your Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. What should you expect from living in Lisbon?A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environment
