E-mailHello, Customer Support Operation Specialist!My name is Noor and I am the COO at Impact School – we work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can – and by extension help them have a larger impact on their clients and the world around them.We are looking to hire a motivated Customer Support And Operations Assistant who has the confidence to work in a fast-paced environment. We need someone who can focus on working to support the operations within the company and, at the same time, be versatile and able to assist our client's questions and concerns on a regular basis. If you are confident, dependable, consistent and team-motivated, then this might be the role for you!This is a full-time remote position.Salary: $1500-$1800.Location: Europe.RequirementsHas excellent English communication skillsHas at least 2+ years of customer support experienceHas at least 2+ years of experience as an Operations or Admin Assistant or similar roleHas at least 1+ years experience in the consulting industry (preferred)Has experience using GHL (Go High Level) software or similar softwareHas experience with calendar and email managementHas experience with budget and event managementHas experience managing customer payments and solutionsExcellent project management skills and the ability to multitaskHas experience using task management and project management tools (ClickUp, Zapier, Google Apps)Your responsibilities will include (but are not limited to):Support the COO with all operational activities/tasks/projectsSupporting all departments (and the COO) with operations, specifically execution-wiseManaging overall customer payments and chasing any late/overdue payments, including emailsCreate and document new processes when given clear instructionsTaking notes of action items and translating them to ClickUp during targeted interactionsSupporting the management and upkeep of ClickUp (daily, weekly, and monthly)Making sure that all team members are using and updating ClickUp properlyAdmin duties: setup of Google Sheet data entry, duplicating automation, managing team calendar, and sending out invitesSending follow-up notes/recap to team members after certain targeted interactions (as directed by the COO)Sending template email reminders 24 hours before monthly all hands, monthly TIs, quarterly TIs, and waterfall distribution TIs (note – TI is short for targeted interaction)Submitting Tech support tickets if any tech issues are discoveredDaily sweep of MyScaleSystems to see if anything is out of the ordinaryOrganizing events based on the budget given by CEO and/or COOProactively reaching out to members that are not engaging in communityBenefitsCompletely remoteFlexible work scheduleTraining and growth opportunitiesPotential to consistently take on more responsibilitiesConsistent support from team members. We pride ourselves on working WITH each other and giving as much support as is askedThis Position Is Perfect For You If…You are Detail-Oriented.You have sharp attention to detail and can spot inefficiencies in your data and strategies and find creative solutions based on your analysis.You're Motivated and Adaptable.We're looking for someone who gets the job done and delivers on time. You are self-directed, and self-motivated, and don't need someone to look over your shoulder or hold your hand. You are also able to work under pressure with decisiveness and limited oversight.You're Highly Organized. You are organized enough to make sure that you're on top of your own goals and responsibilities. You bring your whole personality to work and are willing to engage on a personal level. You put your whole heart into your work and uplift those around you.What we do:Please check us out to get an understanding of a few of the exciting brands you'll be involved with:https://www.impact-school.com/Our hiring process is made up of five parts, so please be aware that you will need to dedicate time for a questionnaire, a video, two 1-on-1 interviews, and a small test project.Thank you for taking the time to consider this position. I look forward to hearing from you soon!NoorNível de experiência AssistenteHiring Customer Service Representative- PORTUGAL Crypto Customer Success Specialist (Lisbon-Remote) Crypto Customer Success Specialist (Lisbon-Remote) Leadership Services Specialist (Executive Assistant) Client Success Representative - French (Remote, Contract) Remote French Customer Service - WFH in Portugal Customer Service Representative - German and French (remote) Customer Service Representative (German) German Speaking Customer Support - Work remote in Portugal Customer Service for Tourism Insurance Company in Homeoffice in Portugal (German Speaker) Norwegian Customer Advisor in Portugal - Fully Remote Customer Service in Homeoffice (German Speaker) Norwegian Customer Advisor in Portugal - Fully Remote Norwegian Customer Advisor in Portugal - Fully Remote Norwegian Customer Advisor in Portugal - Fully Remote Norwegian Customer Advisor in Portugal - Fully Remote Norwegian Customer Advisor in Portugal - Fully Remote Gaming Customer Support Representative (German + English, remote in Lisbon) German Customer Support Advisor - WFH in Portugal Norwegian Customer Advisor in Portugal - Fully Remote Norwegian Customer Advisor in Portugal - Fully Remote HOME OFFICE Customer Services for German or Dutch speakers#J-18808-Ljbffr
