About EXADS: EXADS is a young international startup specializing in the ad tech industry. Proudly part of EXOGROUP, a set of companies made of 160+ very talented individuals with offerings across a wide range of services in the digital business, with headquarters in Barcelona and offices in Dublin, Porto, Valencia, Tarragona and Buenos Aires.As a company, we actively develop and improve our own proprietary ad-serving technology platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry.We are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike and are seeking to recruit highly skilled and talented people to join the team to further design, build and scale our platform offerings across a wide range of web and mobile projects which utilize modern technologies such as Data Streaming, Big Data, and Real-Time Statistics Computation and enjoy a work-life balance, supportive and friendly environment.LocationEven though you are welcome to work from our office in Porto, this position can be fulfilled from anywhere in Portugal.Responsibilities:Advocate and main point of contact for EXADS SaaS products with external clientsHaving an in-depth knowledge of EXADS SaaS products, their value proposition and communicating these to clientsOnboarding and educating new EXADS clients as they get started with the platformAddressing client issues and working on possible solutionsGuiding and providing support for any technical and/or API integrationsActing as the voice of the customer internallyCollaborating with Product and Engineering on new feature requests, enhancements and issues reported from clientsWorking cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilledHaving an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross sellingIdentifying expansion opportunities and partnering with Sales to successfully close such opportunitiesImproving our client documentation and overall user experienceAttending trade shows and pitching EXADS to potential clientsYou have:Educational background in Engineering or Marketing or demonstrated knowledge, skills, and abilities to perform the above-mentioned tasksPrevious experience in digital advertising/marketingPrevious experience in a customer-facing role/environment: technical customer support, technical account management will be highly valuedYou have a working knowledge of internet foundations: Network requests, HTML, JavascriptMust have the ability to grasp new technical concepts quicklyExcellent level of English, both spoken and written (any additional languages are a big plus)Prior experience with CRM & Ticket management solutionsExcellent time management, communication, and interpersonal skillsBS/MS in Computer Science/related technical discipline OR equivalent experience.Considered a plus:You understand the world of B2B SaaS companies.You are a critical thinker and have a keen eye for problem-solving.You have the drive to learn and grow your technical and process knowledge base.You are comfortable working in a startup environment, and able to work both with the team and autonomously depending on the task at hand.What you'll find working at EXADS: We offer you a position in a young, dynamic and international environment with the opportunity for regular training, personal development, ambitious career growth, and a competitive salary.Most of all, we offer a position in a team that thrives on achievement, success, and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have a passion for developing software and enjoy working in a fast-paced, challenging but rewarding environment, this position is for you! Our hiring process: HR Pre-screening Interview - To get to know you and your previous experience;Interview with a team member. Interview with our CTO and our Product Director Final interview with the CEO - The last step of the process, you're nearly there! Experience our benefitsFlexible start times;Private health insuranceRemote work from home Home office set up budget of 500 EurosYour Birthday off as a paid holidayAccess to quality trainings through Udemy platformAdditional internal and external trainings through our EXOGROUP University programUp to 1500 Eur of training budget and 5 days of study leave, every yearSpanish, English, and Portuguese language lessons;Employee referral program bonus - Earn 2500 Euros by referring someone!Subsidized gymExciting team buildings in locations such as IbizaCalm App subscriptionOffice PerksMeal cardRelocation PackageIs this not the right role for you? Then make sure to check out all other roles we have open for you on our careers website.The companies that are part of EXOGROUP are the data controllers regarding your personal data, in order to consider your application for present or future vacancies in our organization. For more information about the processing of your personal data and on how to exercise your rights of access, rectification, suppression, limitation, portability and opposition please visit the Protection Informative Clause Candidates.#J-18808-Ljbffr
