We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more onour website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job DescriptionBe the Voice of the customer (VoC) and their internaladvocate, gathering and understanding feedback anddata to improve their outcomes and the quality of theirexperience; Turn insights into action.
Deliver added value services through our offerings toincrease product value and adoption
Identify and drive new sales opportunities (up/crosssell through CSM qualified leads) in cooperation withyour colleagues in sales.
Serve as the primary contact in the customer successorganization to drive solutions for the customer thatresult in better risk management and retention.
Create and manage a customer success planalongside the account manager and customer thatdelivers on their key programmatic milestones (The"why" behind their investment/engagement)
Be able to develop and provide virtual/in-person(semi-annual/quarterly) business reviews with C-levelexecutives, practitioners, and other management withyour customer team(s).
Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.)
QualificationsMust have a passion and ability to build strongcustomer relationships that result in maintaining thebook of business ARR (Retention), expanding thefootprint of the customer within Unit4 (CSMQLs),understanding the goals and objectives of thecustomer and putting those plans to action andeffectively tracking to realized value (successplanning). This individual is adaptable, curious, seeksownership and accountability, works collaborativelyacross a wide range of internal and externalstakeholders.
Accountable for churn management and retentionmotions across the region laddering to globalbusiness.
Responsible for oversight and utilization as it relatesto the Success4Uprogram
Clear communicator with professional presence withempathy andenthusiasm
Ability to lead through influence andtrust
Experience in a similar customer centric rolegenerating cloud software customervalue
Technically literate and familiar with customerengagement technologies, best practices andtrends
Previous experience working within S2C, ERP, HCM and/or financial planning software industries isa plus.
Excellent communication and relationshipmanagement skills (verbal andwritten)
Availability to travel as necessary (up to 20%)
Additional InformationA chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. Join Unit4 and you'll be part of one of the most exciting journeys in the ERP cloud software space today.
Opportunity to work with a truly game-changing world-class next-generation solution inERPx , builtspecifically for mid-market people-centric organizationsGreat career opportunities, earning potential and a range of market-leading benefitsA culture built on trust. That's why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes placeOn-going learning & development opportunitiesWork, learn & be inspired by some of the best talent in the software spaceTalent program for high performers. Each year we provide a platform for high potential talent to accelerate their careers!Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit societyDiversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our "be genuine" valueThis role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!
#J-18808-Ljbffr
