Customer Success Manager

Our client's mission is to transform the way we shop. A seamless shopping experience in an automatically functioning store, with no waiting in line, and the right product at the right place. Their dedicated team and their ever-growing artificial intelligence engine will help get them there.

Our client's looking for someone to open the portuguese market. You will have to work on a daily basis with their customers, understand their processes, their needs and suggest the best way for them to use our client's technology. You will also play a key role in deployment of the technology in new stores.

You will...
Serve as the day-to-day face of Portugal (and possibly some additional EMEA) accounts to deliver value, discover account growth opportunities and ultimately retain business.

50% Customer success & 50% Account management

Onboard and educate customers about our client's product

Produce and conduct Executive Reviews, engaging with client counterparts at various levels of the organization 

Analyze and monitor data related to account performance, anticipating customer needs and developing solution

Manage a team of Customer success representatives + store operations that will be ensuring a good commitment from stores all over the country

Identify new strategies that can convert and motivate the client to move to a deployment faster

Oversee the on-boarding of new high potential accounts and ensure their successful implementation

Provide product feedback to the team on client feature requests

Coordinate technical support on operational and functional issues

Requirements 3+ years experience in a similar position ideally in the retail industry

Ability to quickly understand a company's processes

Strong prioritization and multitasking skills

Fluent in Portuguese and English, with excellent verbal and written skills

Excellent client contact skills, ability to remain calm and composed when dealing with tough customer situations

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