Glartek, a VC-backed company founded in 2017, is a fast-growing global leader of Augmented and Connected Worker solutions for the Manufacturing and Asset-intensive industries and our mission is to increase the efficiency and safety of shop floor procedures, related to production, operational, maintenance, safety, quality, and training. Our software solutions combine the Augmented Reality (AR), Artificial Intelligence (AI) and Internet of Things (IoT) domains to bring visibility, optimization, and reassurance of field operations. Glartek has offices in Lisbon and Leiria, Portugal. The company has large customers such as EDP and Daimler.This is a fantastic opportunity to be part of the growth of the company, working alongside R&D, Product Management, Product Marketing, Sales, and Customer Support colleagues. This is a new strategic role within the company, reporting directly to the COO. As a Customer Success Manager, you will be responsible for ensuring the maximum satisfaction of our customers, maintaining and building strong relationships and ensuring their needs are met by our products.Last but not least, you will be empowered and accountable for a wide range of initiatives, which will give you the opportunity to own your career path and shape the future of Glartek.If you are passionate about customer success and want to contribute to the success of a growing company, we would love to hear from you.TasksBuild strong relationships with customers and be a trusted advisor on product usageManage the onboarding and ongoing usage of the product by customersRegularly train customers on new product featuresKeep customers engaged and regularly using our productsMaintain a revenue base by supporting account retention and renewalDrive upgrade revenue through increased product adoption and increased usageMaintain a customer-focused culture and aid delivery of the product to marketDevelop a deep understanding of thenproduct to address customer concerns and provide guidance effectivelyInfluence Roadmap based on company objectives and available resourcesLiaise with Product Management and Sales to provide feedback about product developmentMonitor and measure customer satisfaction and take proactive action to remedy any concernsMonitor and measure the progress of the customer usage of the Glartek productCapture and monitor key customer success metrics (e.g., NPS and CSAT)Be an ambassador and champion of the Glartek culture and work ethicRequirementsAt least 2 years' experience working in manufacturing in Engineering, Continuous Improvement or Project ManagementBSc/MSc in Computer-science, Electronics Engineering, Industrial Engineering Telecommunications Engineering, or related fieldFully proficient in Portuguese and EnglishExcellent organizer and planner biases towards quick problem solvingExcellent interpersonal and communication skills, to effectively communicate with customers as well as customer support, product management and salesUnderstanding of the characteristics of startup companies and the need for flexibility of role definitionsNaturally positive, customer-oriented and results-oriented leaderAvailable to travel occasionally ( Knowledge of Augmented Reality or Artificial Intelligence applies to manufacturing is a plusExperience with CRM, such as Salesforce, HubSpot and Pipedrive is a plusBenefitsYou will be working on a ground-breaking product, where you can use your creativity and knowledge to help solve challenging technical and social problems. You will benefit from:Relaxed culture and flat hierarchyStock optionsHealth, dental and vision insurance (after 1 year)Meal allowanceAnnual bonus (up to 2 salaries)Referral program (€250 per referral hired after 6 months with us)Birthday leave5 exclusive days per year for training (internal or paid courses)Get together meetings every month with drinksAnnual hackathon (with rewards)Regular team building activitiesHome office setupFlexible holidays and working hoursHybrid work (at least 2 days per week in the office)Free coffee in our officesJoin Glartek and be part of our mission to increase efficiency and safety in industrial processes using Augmented Reality. Apply now! We do not accept CVs from 3rd parties.#J-18808-Ljbffr
