Customer Success Engineer - Tv/Signage

About NoniusNonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers.Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels.We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.Job description/ responsibilitiesWe are looking for a Customer Success Engineer to be part of our Interactive TV, Digital Signage Business Unit Team.This position is based in the city of Maia in Portugal.ResponsibilitiesSupport sales people with set-up of demos or PoCs;Support on-board of new clients to our Cloud TV and Cloud Signage platforms;Support queries on product-specific issues on installation & ongoing;Bug catching & testing new features for the developers;Update training materials & documentation for colleagues;Collect and bring issues to Product Manager;Daily communication and relationship with customers to engage and guide them;Answering calls and replying to email in relation to the product support.Must HaveDegree in Informatics, Electronics, or equivalent working experience;Knowledge of TVtechnologies;Experience with customer service;Fluent in English (spoken and written);Excited about immersing yourself in the world of technology;Empathy towards helping customers and ability to manage the customer expectations;Creative, resourceful, detail-oriented and highly organized.Nice to haveFluent in French (spoken and written);Knowledge of IPTV protocols and technologies;Linux command line;Scripting Languages;Previous experience in similar positions;Other languages.What's great in the job?Great team of smart people, in a friendly and open culture;Real responsibilities and autonomy;Expand your knowledge of various countries and regions;Great career opportunity in a fast-evolving Technology company;Contribute to the greater experience of millions of Travellers around the World!Please send us your CV ******.#J-18808-Ljbffr