Customer Service Specialist (German And Dutch Speakers)

EVA Global was set up in 2017 with the mission of accelerating the transition to clean transport systems from the front lines through our "Never Stranded" philosophy. This philosophy has been our compass in continuously striving to provide EV drivers with a superior customer experience.Today, EVA's office locations are based in Finland, Spain, The Netherlands, Germany, and Malaysia, with new locations in the Portugal and USA. We are constantly growing and are currently over 200 employees, and our growth journey is supported by a European growth investor. We are proud to have gained the trust of over 40 partners in Europe, Asia, and North America. Our partners can count on us to provide a best-in-class user experience as well as to maximize the uptime and availability of their respective charging networks, which, when combined, results in EVA Global serving drivers at more than 240,000 EV Charging Stations.To support our growth, we are looking for experienced Customer Service Specialists to join our team in Lisbon, Portugal.Responsibilities :As the first point of contact to communicate with our customers.Handle inquiries and complaints via telephone, email, chat, and social media.Ensure cases are solved within the agreed SLA.Identify and escalate issues to the relevant team.Adhoc contact center related tasks as assigned.Working alongside the Team Leader, Team Manager, Contact Center Manager, HR Manager, Training & Quality Manager, Customer Success Team, Academy Leader, and Operational IT.Requirements :Written and verbal English skills. Additional language is a plus.Prefer a minimum of 2 years of experience in Contact Center / Customer Service.Training will be provided.Minimum Diploma and or equivalent are encouraged to apply.Cars and Electric Vehicles lovers.Familiar with Microsoft 365.Must be able to handle multiple projects and effectively manage different timelines.Must be an assertive team player with high energy to work in a fast-paced environment.Ability to work in shifts (from 7am to 10pm).Office location: close to Marquês de Pombal, Lisbon.EVA Global is an equal opportunity for the employer. We do not tolerate any forms of discrimination on the basis of race, color, religion, marital status, age, national origin, ancestry, gender, sexual orientation, identity, or expression. We are proud to have an exceptional multicultural team, and all matters relating to employment are based on merit, competence, and ethics.Job Types: Full-time, ContractContract length: 36 monthsPay: 17,500.00€ - 20,500.00€ per yearAbility to commute/relocate:Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (Preferred)Language:english (Preferred)dutch (Preferred)german (Preferred)Expected Start Date: 09/05/2022#J-18808-Ljbffr