Customer Service Representative (M,F) Banking : German

Start: 20th May or laterDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your knowledge continuously to effectively answer customer queries and resolve potential issuesUse adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete informationMake sure that great levels of client service is delivered. REQUIREMENTS:C1 German with great linguistic expression and B1 English, both oral and writtenAbility to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customersAbility to take stressful situations well. OFFER:A dynamic and creative team with positive and friendly atmosphereRelocation supportShifts on weekly rotation with colleagues covering operating hours from Monday to Saturday from 8 AM to 5 PMFood vouchersGuidance and tools to reach your full potential