Customer Service (M/F/D).

Your tasks and responsibilities • Customer quality manager within the production centre, customer representation;• Responsibility and authority to ensure that customer needs are taken into account;• Customer quality assurance managing interfaces with customers including checking incoming parts, noncompliance analyses, fault analyses, customer meetings, development and implementation of corrective or preventive actions;• Preparation of audits ensure adequate planning and performance of customer audits according to customer-specific requirements and legal standards;• Launch support Provide support for new launches by participating in the definition "boundary sample" and monitoring the start-ups of each project in person;• Lead 8D's action plans for all customer impacts ensuring effective/time-efficient response according to ZF customer requirements and procedures;• Quality interface Systems for analyzing specific customer requirements;• Inform all tiered levels about customer/RSs results;• Monitor customer performance through regular customer visits and portals;• Lead corrective/preventive action plans to meet customer expectations;• Tracking and reporting of customer indicators Quality;• Monitor costs associated with customer incidents/customer representation. Profile: • Degree in Engineering or similar;• Experience in customer quality service and/or automotive industry;• Fluent in English;• IT domain in the user's perspective, excel advanced knowledge (added value) and Power bi (added value);• Interpretation and knowledge of customer standards (CSR) and systems (IATF 16 Specific requirements;• Knowledge of 8D's problem analysis and resolution, quality tools: brainstorming, Ishikawa, 3xWhy and APQP;• Resilience, communicator and working capacity in mulicultural environment.• 5+ years of experience in customer quality service and/or automotive industry Why you should choose Passive Safety Systems? • You will work in a varied, innovative work environment, in an International team• Full of challenges and high-level professional activities• Our employees are passionate about their job and are all convinced that team spirit and fun is at the heart of our success;• Competitive compensation and benefits;• Continuous learning opportunities;• Flexible working hours.