Your responsibilities and impact as a customer service agent will be:Being a mentor to consumers in different fields (there are several projects)Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social mediaDelivering calm and resourceful troubleshooting for customer queries regarding their shopping experienceBeing in contact with other departments and redirecting related cases and issues to related departmentsSkills, qualifications and interests you need to succeed in this role:Speak a native level of Dutch and at least a B2 level in EnglishKnow the value and impact that a good customer experience can createAre an attentive listener, comfortable and skillful at communicating with peopleEnjoy being energetic, innovative and working proactively at a fast paceGet excited about intercultural communication and the expatriate lifestyleAre already living in or willing to relocate to Lisbon for an international career and life experienceWhat's in it for you?Type of Contract: A fixed-term contract that is renewable every year.Working Hours: Full time (40h/week, 8h/day) in rotative shifts (Mon-Sun, 7 AM – 9 PM)Training: Have a kick-start your career with the intensive training that the company offers to their new employees.Salary Conditions(*): You have 2 options:Including free accommodation (shared flat, all bills included): 1040€ gross/monthExcluding accommodation: 1298€ gross/month(*) Compensation during training period if successful (5-20 working days): nearly fully paidRelocation Package for International Candidates:Reimbursement of your initial flight expenses after 3 monthsHelp in paperwork, opening bank account, etc. upon your arrivalAbility to stay in a flat-sharing apartment of the company up to a yearExtra Perks:Private health insurance after 6 months of contract which is extra to the standard insuranceFree Portuguese lessons, cooking classes, sports activities and social events organized by the companyPortuguese public holidays and 22 days of paid holidaysWhat should you expect from living in Lisbon?A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentYour Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.
