Customer Service Dutch Speakers

We are looking for a candidate to join the team as a PVH Customer Representative for our client. PVH is one of the most admired fashion and lifestyle companies in the world. We power brands that drive fashion forward – for good.Together with your colleagues, you will be part of a team ensuring a competent and friendly customer service experience over the phone and via e-mail.TasksListening to customers' questions and concerns, providing the best possible answers and solutionsTroubleshooting regarding orders, deliveries, payments and returnsProviding information about fashion productsEscalating and rerouting the necessary matters and issues to other departments.Our ideal candidate isA natural team player - we believe in supporting and developing our people,Someone who loves to give and receive fantastic customer service - we want you to treat every call, email or social media post as an opportunity to delight our customersRequirementsFluent in the requested language DutchWorking proficiency in EnglishExcellent communication skillsProblem-solvingSense of responsibilityBenefitsExcellent benefits packageMultilingual and excellent work environment to provide customer serviceExtensive trainingInternal employee incentivesWorking hours: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday from 07:00 to 19:00. (in peak season max till 21:00).#J-18808-Ljbffr