Customer Experience Specialist - Italian Market

The Tribe "Prozis is a powerhouse product developing company. Every day we make new products. That is only possible because we developed our own proprietary technology that ensures that we bring you high quality, beautiful and fair priced products. We endure in our philosophy of a 4.0 vertical process, manufacturing in our own facilities or with the help of our super partners. We do everything: idea, concept, design, manufacturing, quality control, marketing, sales, logistics, printing, distribution, client support, software development, photo, video, 3D and philosophy. We deliver wherever you are, whenever you want. We don't compromise. We breathe technology, drink design and feed on our will to exceed ourselves making the best products in the world. This all starts in 2007 with a crazy guy in a garage that thinks he can change the world for the better. Right now, we are hundreds, going to thousands of crazy but focused people. Will is a skill. There is a lot of people that want to buy us out. We don't have a F****** price tag. It's not about the money. It's about our mission. Trust us. We will feed your body and mind with everything you need to exceed yourself."
- miguel milhão
The Team The department of Customer Experience has a clear mission: we want to make our clients happy! They're the voice of the brand and the relationship between the client and the company starts with them. Our colleagues work with clients around the world.
The Role You'll provide support to our customers, mainly on our online platform and by phone. Our focus is to solve their questions or concerns, maintain and update customer information, as well as following up as necessary.
You You have experience in customer support dealing with customers in a wide variety of situations. We expect you to excel in Italian, having a natural orientation to tasks, and also being a friendly person.
Your Superpowers:
Strong people skills and high client orientation;Ability to prioritize tasks;Organisational and problem-solving skills;Written and spoken fluency in Italian (mandatory);Fluency in Portuguese or English couldn't hurt either!btw: Prozis is not for everyone

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