Our story was written together with all those who are now our colleagues and those who have once been... They are all part of the Klass Wagen story. We thank every member of our team for their effort on putting the customer first and delivering excellent service. Customer appreciation for our services has helped us grow year after year and become an international car rental company with offices located in +10 cities around Europe. Location: Full remote work Schedule: Monday to Sunday divided into shifts: Day shift 08:00 - 20:00 (2h break); Night shift 12:00 - 24:00 (2h break). What we offer: Salary up to 1800 gross (fixed salary + meal card + performance bonuses); Work equipment; Training & team buildings; Health insurance at discounted price; Cheque creche (vale infância); Discounts on our service for renting a car; A friendly team; Managers that care about the well-fare of our employees and help them whenever we can both personally and professionally; Opportunities for professional growth and development. Responsibilities: Provide phone support to customers during their car rental; Resolving customer complaints and challenges , redirecting the situation to the head of the department or to other departments when necessary; Contacting customers by phone or e-mail, regarding their feedback about the company's services; Improving relations with customers and their loyalty through interaction on social media channels (Facebook, Instagram); Review Hunter – searching and responding to comments or reviews posted online. Requirements: No experience is required, though 6 months of experience in a similar role would be an advantage; Portuguese and English at advanced level (written and spoken); You should like talking to people (by phone and e-mail), it should come easy to you talking and interacting to your new colleagues; You enjoy interacting with customers, even the difficult ones; You are self-motivated, you get over a failure quickly, you just learn the lesson; You have a high sense of responsibility. Why Klass Wagen? Join Us in Shaping the Future of Car Rentals! A World of Opportunities: When you join Klass Wagen, you're not just an employee; you're a valued contributor to our vision of affordable, and reliable transportation for all. We offer an environment where your ideas are heard, your growth is nurtured, and your ambitions are supported. Values That Drive Us: At the core of our success are values that guide every aspect of our business. Integrity is our compass, ensuring that every interaction is marked by transparency and trustworthiness. Ambition fuels our determination to continually innovate and surpass expectations. Professionalism is our commitment to delivering the highest standards of service. Fellowship forms the strong bonds that unite us as a team. 15 Years of Excellence : With a rich history spanning over a decade, we've fine-tuned our expertise and cultivated a reputation for exceptional service and unbeatable prices in Romania, Hungary, and Portugal. Are you ready to steer your career toward excellence, integrity, and a brighter future in the car rental industry? Together, we'll drive change and create a future where affordability meets quality. Join us today!
