Your responsibilities and impact as a customer service agent will be: Being a mentor to consumers in different fields (there are several projects) Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience Being in contact with other departments and redirecting related cases and issues to related departments Skills, qualifications and interests you need to succeed in this role: Speak a native level of Dutch and at least a B2 level in English Know the value and impact that a good customer experience can create Are an attentive listener, comfortable and skillful at communicating with people Enjoy being energetic, innovative and working proactively at a fast pace Get excited about intercultural communication and the expatriate lifestyle Are already living in or willing to relocate to Lisbon for an international career and life experience What's in it for you? Type of Contract: A fixed-term contract that is renewable every year. Working Hours: Full time (40h/week, 8h/day) in rotative shifts (Mon-Sun, 7 AM – 9 PM) Training: Have a kick-start your career with the intensive training that the company offers to their new employees. Salary Conditions(*): You have 2 options: Including free accommodation (shared flat, all bills included): 1040€ gross/month Excluding accommodation: 1298€ gross/month (*) Compensation during training period if successful (5-20 working days): 50% of your hourly wages (lower taxes). Relocation Package for International Candidates: Reimbursement of your initial flight expenses after 9 months Airport pick-up Yearly two-way flight ticket back to your home country (within the EU) Help in paperwork, opening bank account, etc. upon your arrival. Extra Perks: Private health insurance after 6 months of contract which is extra to the standard insurance Free Portuguese lessons, cooking classes, sports activities and social events organised by the company Portuguese public holidays and 22 days of paid holidays What should you expect from living in Lisbon? A colourful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you! Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.
