Our Client It a global professional services firm, headquartered in New York City with operations in insurance broking and risk management. Currently, approximately 45,400 employees provide risk management, insurance broking, and insurance program management, risk consulting, analytical modeling and alternative risk financing services to a wide range of businesses, government entities, professional service organizations and individuals in more than 130 countries Primary Responsibilities Your mission will consist in providing support to employees of companies using insurance. The support is provided using e-mail and telephone. Comply with the companys policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives. Customer relationship management and digitized processing of Mercer customer contacts, focused on health insurance. Answer inbound calls and written communication within guidelines/goals established by the client and contact center management Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits Complete daily tasks as allocated in an efficient and timely manner Create connection. Value conversation. Maintain accuracy and security of customer information on the database Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Research information and solve problems using available resources Monitor and control numerous concurrent tasks in tandem Salary & Benefits Detailed Gross monthly salary: 850 euros Holiday Bonus**: 70.76 euros Christmas Bonus**: 70.76 euros Performance bonus: 120 euros subject to the terms and conditions of the bonus plan from 4th full month production Medical and dental insurance: You are included in our health insurance plan after 6 months of contract Holidays - According to the Portuguese law you will be entitled to 22 business days of annual leave. - Signing a Portuguese contract. The Portuguese public holidays are applied. In case you work on a Portuguese public holiday the compensation will be set according to the Portuguese law. Holiday and Christmas Bonuses: In Portugal you will receive Holiday and Christmas bonuses. Each being equal to one extra month of your base salary and fix complements. **Bonuses can be divided by 12 and paid each month. Relocation Package (only for candidates with relocation needs*): - Up to 200.00 euros for the cost of a travel ticket (Reimbursed after 3 months upon evidence of travel ticket) - Up to 360.00 euros for accommodation. per month for the first 6 months (Reimbursed during 3 months) - Accommodation Support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation - *Depending on area of residence (when candidate applied) Training The training period is fully paid by Foundever and included in the contract contract start date will correspond to your first day of training
