DescriptionAbout WebhelpWebhelp is a French multinational BPO company that is making business more human for the world's most exciting brands.?By?choosing Webhelp,?you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.Join us at?Webhelp?and you will have the opportunity to be part of a multicultural team, a fast-paced?environment,?and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. What you will be doing at WebhelpAs a German-Speaking Customer Support Advisor for an Insurance company, you will:Receive telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policyDepending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured.Indexation & electronic archiving in our document management tool.Policy changes requests, updating payment detailsMake claims and cancel requests.RequirementsWe'll be a great match if you:Have a high level of German (C2) and fluency English (B2)Have previous customer experience is a plusHave excellent verbal and writing skills coupled with a formal and diplomatic stanceAre proactive, self-motivated, and a great team playerAre non-EU residents, it is mandatory to have a valid work permit. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future roleOfferWhat we offer you:Strong compensation packageMonthly meal allowance paid in voucher card (net)Private Health Insurance from day 1A Bring a Friend Program with attractive incentivesPersonal and career development programs and mentoring to develop skillsPossibility to participate in a growing multicultural ProjectFlexible Schedule from Monday to SaturdayWork in a diverse environment with people from over 75 nationalitiesBenefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!We promote inter-company mobility to work at any of our sites around the worldRelocation package and accommodation guaranteed (for 12 months)Workplace: Work on-site in Lisbon, Portugal Webhelp is an equal-opportunity employer.Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.Conocimientos:Teamwork, Customer Support, Language Proficiency
