Community Support Representative - Eats (German Speaker)

About the RoleAt Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together!What the Candidate Will DoResolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and ticketsInvestigate case details to resolve root cause of issuesLearn and master multiple applications and resources including contact management systems and knowledge basesCommunicate quickly and effectively to internal and external stakeholdersTriage and escalate urgent issues in order to drive them to resolutionComplete thorough documentation and notation on customer contacts and trendsProvide feedback to leadership and program teams regarding processes and trendsBasic Qualifications Fluent in GermanGood knowledge of English (written and spoken)Currently living in Lisbon or willing to moveAvailability to work in rotating shifts from Monday to Sunday (essential)High proficiency using computers (typing, quickly navigating between various tools)Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issuesPassion for helping others and creating support experiences that exceed users' expectationsAbility to troubleshoot problems and find speedy resolutions.Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of usersYou're an Uber Advocate -- you care deeply about the product and getting others excited to use Uber