Channel Collaboration Manager

Channel Collaboration Manager page is loaded Channel Collaboration Manager Apply locations MDC time type Full time posted on Posted Yesterday job requisition id JR23596 Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.
As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.
To succeed at pladis you need to be purpose-led , resilient and positive to succeed here because we expect pace and agility , we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact

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What will this role achieve? This role will lead the Customer Collaboration/Partnership agenda and have overall responsibility for customer service across our growing Convenience and Impulse channel which generates £169m net sales and growth of 24% YOY, and is expected to continue growing into 2024 and beyond.
The role will lead a team of 4 Collaboration Managers all responsible for various customers within our C&I channel within convenience, wholesale and foodservice and will report into the Head of Customer Supply. It will be first point of contact for all escalations internally across relevant times impacting the customer relationship and also externally from the customers themselves.
The role is accountable for the activity led through the team of 4 Collab Mgrs. The role will work closely with all members of the C&I Commercial Leadership team, owning the Collaboration plan for the channel and playing a key role in development and delivery of overall business priorities which will drive growth within the sector. You will also create strong working relationships across logistics, ops planning and demand planning to support growth targets within the business.
The role will be based generally out of our central Distribution Centre but with regular travel to customer head offices within convenience, wholesale and foodservice sectors.
What will be your key deliverables? Ensure pladis maintains best in class Collaboration offering to all customers Alignment of Supply Chain plans and priorities to Commercial Growth strategies across all customers including protecting & growing our managed convenience; establishing a long-term presence in Foodservice & hospitality; and building on our recent 'On the Go' success. Work with and influence all internal teams in key activities such as promotional activity, forecasting, on shelf availability, working capital, external market impacts to ensure continued focus on achieving targeted customer service levels Jointly lead with C&I Leadership Team members the supply chain and commercial top to top meetings for the channel, directly with the customer Present at weekly calls updating on service to all customers within C&I channels, on upcoming plans, capacity constraints impacting service Create and maintain strong working relationships across the wider business functions (Commercial, Logistics, Ops Planning, Demand Planning) to support decision making during supply constraints. Ownership of communication with the customer sits with the Collaboration team Oversee customer supply chain relationships with customer contact at Supply Chain manager and analyst level. Driving and leading pladis Customer Collaboration/Partnership agenda in Wholesale/Convenience/Foodservice. Gather intelligence on customer supply chain strategies and ensure we continue to lead the way for customer collaboration Oversee and deliver supply chain projects that generate revenue and/or save the business money, and remove complexity within Supply Chain to improve customer service. Example: Bestway customer consolidation of 56 delivery points to a handful of depots. Other examples include: Cost to serve modelling/route to market reviews, working closely with the Customer Projects Manager. Consistently attend and present customer service updates (plans, performance, issues) at external Customer meetings across INTERNAL Convenience/ Wholesale & Food Service accounts – ¼ reviews, Project meetings, Strategy presentations, top to tops. Ensure team focus on forecast accuracy & smooth flow of goods between customer & supplier Responsible to drive AGS performance across Supply chain and customer service categories within C&I. Attend AGS breakdown sessions and oversee improvement plans. Responsible for creating and tracking Customer Joint Business Supply Chain plans for all key Customers. Pro-active communication to Customers when there are upcoming supply issues – ensuring there is full transparency end to end. • Developing the Collaboration Managers to ensure they are equipped to meet the evolving challenges from our customer base. Leadership and development of a highly motivated, multi skilled, and flexible team of Collaboration Team to meet business targets on service and cost. Bring your experience Essential Problem-solving Analytical skills Work well under pressure/at pace. Management skills/experience Strong Microsoft Excel & Powerpoint skills. Ability to deal with conflicting priorities. Ability to influence key stakeholders both internally and externally Strong line management attributes – listening, motivation, giving feedback Innovative/Challenge the norm People skills (Building relationships quickly, strong communication & emotional intelligence). Passionate Confident in presenting to all levels. Resilience Willing to travel/overnight stays Attention to detail Desirable Experience of working with Convenience/Wholesale and Foodservice retailers within supply chain. Customer ordering both depot and store systems Experience of using SAP/implementation of new systems Experience of crisis management Supply chain/logistics degree Our Purpose Bring happiness with every bite It's a purpose that every one of our colleagues, all around the world believes in. And while we're all unique, we also share the same values.
Each of our values is important on its own. In combination they're exceptionally powerful.
Our values have deep personal meaning to us. They're part of who we are and what we stand for as an employer
Living our pladis values is a key part of success, look out for questions in your interview that link to these key pladis values.
Our Values Purpose led – We're energised and guided by our purpose to bring happiness with every bite
Agile – We're ever evolving, we never stand still, always improving for our customers and our consumers
Positive – We're highly motivated optimistic, fearless, and we inspire each other to be better
Resilient - We're persistent in the face of setbacks, quick to adapt, learn and move forward
Collaborative – We gain strength from operating as one pladis, winning and succeeding together.
Best mix of ingredients pladis is an equal opportunities employer, like every phenomenal recipe we're a thoughtful mix. A happy and inclusive place to work that's as diverse as our consumers and the communities we support, live and work in, all around the world. Where every voice is heard, and difference is celebrated. Where fresh perspectives and new ideas help us grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform key job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.
We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.

About UsAbout us p ladis was formed in 2016 and is the proud steward of more than 300 years of family baking and confectionery experience.
A global snacking company, pladis is based in the UK and is home to beloved brands including McVitie's and Ulker. We are also proud to distribute a carefully curated range of GODIVA chocolates exclusively for consumer-packaged goods channels around the world.
pladis also owns regional brands such as Jacob's, go ahead!, Carr's, Flipz, BN, Verkade and many more, delighting consumers with a wide range of snacking options including sweet and savoury biscuits, wafer, cake, chocolate, gum and candy.
Our Central Idea; 'We promise happiness to the world with every bite', extends beyond our products. For pladis it also means a genuine care and commitment to providing a happy and equal opportunity workplace for our people. 
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