Location: Linda-a-Velha, PortugalCompany: Nestlé Business Services (NBS)Full-time / Remote8-hour rotative shifts between 07:00 am and 05:00pm from Monday to FridayNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS!Position SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features via phone, email, chat and social media platformsA Day in the life of...Respond to customer queries phone and written channels in a timely and accurate wayIdentify customer needs and help customers use specific featuresInform customers of new features, functionalities, and campaignsFollow up with customers to ensure their issues are resolvedTreat serious and sensitive consumer contacts following the specific guidelinesEnsures Nestlé CES Standard Instructions on consumer complaints handling process is followed appropriately and in a timely mannerRedirect consumers questions to appropriate stakeholders in case we are unable to provide an answer directly What Will Make You SuccessfulFluent Spoken and Written Knowledge on GermanFluent Spoken and Written Knowledge on FrenchFluent Spoken and Written Knowledge on EnglishAbility to adapt tone of voice to different brands and written channelsExperience as a Customer Support Specialist or similar CS roleCustomer management orientationFamiliarity with Nestlé industry is a plusUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesAttention to detailsExperience as a customer support representative or similar CS roleUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMultitasking abilitiesAttention to detailsWhat We OfferWe care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:Development of expertise in Nestlé's Shared Services Business Immersion in a culturally diverse team Local and International Exposure Flexible working environment Engagement and wellbeing activitiesCompetitive salary and annual bonus according to your performanceMeal CardFlex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you Make part of the Nestlé Club and get discount in several partners Company laptop and other equipment according to professional needs Medical Support available at the OfficeE-learning courses and training program to get you where you aim to be Career progression and possibilities for International Career#german_lisbon #french_lisbon A empresa está autorizada a exercer a atividade de trabalho temporário pelo Alvará 783/15 emitido em 1 de Setembro de 2015 pelo Presidente do Conselho Diretivo do Instituto de Emprego e Formação Profissional.O exercício da atividade de recrutamento e seleção está devidamente autorizada pelo Instituto de Emprego e Formação Profissional, constando do Registo Nacional de Agências, previsto no artº 19º do DL 260/2009, de 25 de Setembro, com as respetivas alterações. Os candidatos devem ler a Política de Privacidade no nosso web site Professional Native Speakers is a team of consultants specialised in the recruitment of candidates living in Portugal to integrate projects that require generally a European language.
