Learn about knok At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, reducing inequality in society. Through a Digital Front Door strategy, we connect patients, providers and healthcare professionals in one place. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. If this makes sense, keep reading! About the role We are looking for an HR Operations Associate. In this role, you'll play a crucial part in coordinating the schedules of our service providers, ensuring operational efficiency, and supporting the smooth functioning of our HR operations. As an Business Operations Associate, you will: Assist in the development and implementation of operational policies and procedures to streamline business processes. Prepare reports, presentations, and other materials for internal and external stakeholders to communicate key findings, insights, and recommendations. Execute analysis and action plans to optimise resource allocation and ensure efficiency. Act as a liaison between different departments to facilitate communication, resolve issues, and ensure alignment on goals and objectives. Coordinate operational hours distribution and schedules in our mental health and nutrition clinical areas. Support senior team members in identifying areas for operational improvement. Participate in the recruitment process for new professionals, including assisting with candidate sourcing and initial screenings. Provide support during the onboarding process for new hires, assisting with administrative tasks and documentation. Aid in maintaining regular communication with service providers, gathering feedback, and addressing inquiries. Assist in organising informative sessions and updates for service providers. Support Team Coordinators in developing and refining processes. About you To be considered for this role, here are the skills we're looking for: Bachelor's degree in Business Administration, Management, Healthcare Management, or a related field. Strong analytical skills with the ability to collect, organise, and analyse datasets. Detail-oriented with a focus on accuracy and precision in all tasks. Excellent organisational and time management skills. Strong communication and interpersonal skills. Ability to work effectively in a team-oriented environment. Proficiency in Portuguese and English. Ability to adapt to changing priorities and work effectively in a fast-paced environment.
