As South West Europe Area Claims Manager you would have opportunity to lead and develop a team of experienced claims handlers located across the Area ( located in Spain, France and Morocco).
The role is posted as preferred location Madrid, however there is opportunity to operate out of other SWE offices.
On this position you will work closely with a variety of stakeholders; internally within the Commercial functions, namely CX and Sales, alongside the Global Claims Organization and externally e.g. with customers, their agents, vendors, lawyers and authorities. You get the opportunity to lead and develop an engaged team of claims handlers being often the first point of contact for a broad range of occasions related to potential cargo- or legal claims and issues. As Area Claims Manager you will work with the broader CI CX team and you would get the opportunity to grow with the team and exchange ideas and best practice on broader level management and the entire claims handler community Lead and represent the SWE Area Claims Team - the role is not only focused on Ocean, but also integrated into the wider L&S products. Claims is a fraction of the puzzle, with the role focusing on wider aspects, including damage prevention, longstanding, and ensuring excellence in handling, to mitigate revenue leakage, whilst operating at the highest standard internally and towards our customers ( and other external stakeholders)
The person in this role will further lead in
Objective setting, performance management and development of the team Create a highly engaged environment for the team, and working in close collaboration with stakeholders Support the wider CX teams and local management with expertise on issue resolution, legal support, and where needed liaising with our Legal and Financial departments to gain positive outcomes. Ensure our ways of working our in line with internal processes, and are lean and efficient. Recommend solutions to management, initiating and pursuing appropriate claims prevention measures and corrective actions internally and with our external customers Support the team with enhancing awareness, governance, the needed tools and training material to enhance their ways of working Challenge the status quo and look for opportunities to streamline and improve our ways of working, locally, with region, and with global Skills seeking;
Leader mentality and entrepreneurship Experience in shipping or logistics sector. Experience with claims handling/legal combined with customer service is a bonus Bachelor's or Master's degree (legal focus preferred) Strong verbal and written communication skills. Curiosity and willingness to challenge the status quo Ability to structure, conduct and facilitate analytical problem solving at a high level High degree of empathy, assertiveness, diplomacy, independence and willingness to help others. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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