Account Management Analyst

THE ROLEAs the Sales & Account Manager, or as we call it at Indie Campers, Host Management & Acquisition Specialist, you will report to the Head of Acquisition & Account Management and be responsible for growing and managing a portfolio of Campervan Owners (Hosts) in your region (France, Belgium & Netherlands). You'll lead their on-boarding, revenue management optimization and be the key support figure, while working on acquiring more hosts to your portfolio. This role is based in our Headquarters in Lisbon. WHAT WILL YOU WORK ON? Hosts' Onboarding: Help hosts to go through the process of listings creation and clarify their questions regarding the way our RV sharing platform functions.Account Management : Provide day to day support to your Hosts and help them resolve the issues they might be encountering on the platformRevenue Management : Help your Hosts maximize their revenues on the platform by advising them on their pricing strategy, improve the quality of their ads and their visibility on the platformOperational Performance : Guarantee traveller experience by maintaining a high standard of operational performance within your portfolio (response rate, cancellation rate, traveller satisfaction)Experience : Generate insights from your accounts and produce recommendations for process and product improvements across the board. WHO ARE WE LOOKING FOR? BA/BS/MS in Business/Sales/Marketing preferred but not a mustExcellent communication and interpersonal skillsA desire to improve your negotiating and selling skillsPrevious experience in a sales / customer facing role will be a plusFluent in English and French, with Dutch being a plusAbility to muti-task efficientlyWillingness to work in a highly dynamic and international environment. THE INDIE COMMITMENT! A dynamic position in a young, fast-growing and innovative companyContinuous training and coachingCompetitive package including private health insurance, Indie Benefits and book free roadtrips European-wide (subject to availability)International and informal work environment located in the heart of Lisbon.