About EVA GlobalEVA Global is the leading electric vehicle managed services provider committed to ensuring the reliability, availability and accessibility of your EV charging infrastructure. We are the industry's partner of choice for maximizing charger uptime and utilization. With our technology platform EVA Global offers a specialized managed service solution from multilingual end-user and technical support to complete infrastructure management services.Enabling our partners to concentrate on their core business and augment it by offering a charging opportunity.Headquartered in Finland, EVA Global has operations centers in Spain, Portugal and Malaysia, serving 70+ partners in three continents. The company comprises more than 360 employees, and we continue to grow. The company currently maximizes the uptime and availability of 1M+ partner charge points, solving 120K+ monthly cases, and serving 2.6M+ EV drivers in 15 languages.Role OverviewAs a Senior Training Manager specializing in Client Systems and Processes within the Electric Vehicle (EV) or E-Mobility industry, you will bring extensive experience in knowledge management, transformation, and quality assurance to enhance training effectiveness and engagement.You will lead a team of trainers and quality analysts, leveraging your expertise to curate engaging content tailored to the specific needs of key stakeholders, including operations leaders, managers, client focal points, and account managers.Your role will involve strategic planning, technology integration, and quality management to ensure the seamless integration and utilization of client-related systems and processes.Main ResponsibilitiesDevelop and implement strategic training plans aligned with client objectives in EV or e-mobility, focusing on transformative learning.Utilize AI and innovative technologies for effective knowledge management across the organization.Manage and mentor trainers, guiding content development and delivery techniques.Collaborate with clients to create engaging training content tailored to stakeholders' needs.Oversee delivery of high-quality training programs, both in-person and virtually.Implement quality assurance processes to maintain training content and delivery effectiveness.Serve as primary point of contact for key stakeholders, understanding training needs and driving alignment.Stay updated on emerging technologies to enhance training effectiveness and efficiency.Establish metrics to measure training program effectiveness and drive continuous improvement.Your profileProven track record in knowledge management, transformation, and quality assurance.Strong knowledge of AI and innovative training technologies.Experience in quality management and implementing assurance processes.Excellent leadership, team management, communication, and interpersonal skills.Ability to collaborate effectively with cross-functional teams and stakeholders.EVA Global is dedicated to creating an inclusive workplace, proud of our diverse team. We are an equal opportunity employer and do not discriminate based on race, colour, religion, marital status, age, national origin, ancestry, gender, sexual orientation, gender identity or expression, or any other status protected by law. Join us in shaping the future of e-mobility and make a significant impact on the environment and society.#J-18808-Ljbffr
