Are you an Italian language wizard? We're on the hunt for an extraordinary individual to become our Technology Sales ExpertMaestro! About Us: We craft game-changing customer experiences that drive brand growth worldwide. With deep insights and cutting-edge technology, we design integrated journeys that transcend expectations and scale seamlessly. Whether you're a startup or a global brand, we're your partner for success. We've got you covered, no matter the complexity or scope of your customer journey. Role Overview: This role involves managing incoming user requests via telephone, email, and chat, ensuring prompt response and resolution within SLA. Striving for top Customer Satisfaction Survey scores, the role includes actively updating customers on request progress. Additionally, responsibilities encompass delivering high-quality customer service for post-sales inquiries and providing inbound sales support to enhance revenue. Meeting quarterly sales targets and maintaining accurate data in CRM systems are also key aspects of the role. Key Responsibilities: Receive and manage incoming user requests via telephone, email, and chat. Document call details in case management systems and ensure timely response and resolution within SLA. Strive for top Customer Satisfaction Survey scores by proactively updating customers on status and resolution progress. Provide high-quality Customer Service for post-sales requests such as delivery, warranties, and refunds. Offer inbound sales support and promote product sales to enhance revenue while maintaining superior customer satisfaction. Meet quarterly sales targets while prioritizing an outstanding customer experience. Log and track orders or requests, ensuring all necessary data is captured in CRM according to client requirements, policies, and products. Qualifications: C1/C2 proficiency in Italian B2/C1 proficiency in English Experience in Customer Support or Call Centre Experience in Sales Why Join Us: Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded. Performance Bonus: In addition to your salary, you'll have the opportunity to earn performance bonuses based on your contributions and achievements, motivating you to excel in your role. Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day. Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work, ensuring that you have convenient and affordable transportation options. Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being. Remote Work Option: Enjoy the flexibility of working remotely, allowing you to balance your professional and personal commitments more effectively. Submit your application today, and we will get in touch with you!
