Release & Change Manager Delivery Management | Service Management · Lisbon

.Make an impact by working for sectors where technology is the enabler, where everything is ground-breaking and there's a constant need to be innovative. Be part of the team that combines business knowledge, technological edge, and design experience who complement and help each other in developing solutions and experiences for digital clients.Face challenges and learn other ways of thinking and seeing the world. There's always room for your energy and creativity.About the roleThe Change and Release Manager will be joining the Service Reliability Managers team and will be responsible for improving releases, changes, and incident processes through automation in Jira as a user (specifically in Jira's automation capability). This profile might also be involved in overall processes definition in the Operations and Support areas, along with Operational Readiness processes for services' onboarding.As a part of your job, you will: Develop and implement change management strategies, which may involve identifying the key stakeholders, defining the scope and objectives of the change, and creating a plan for implementing the change; Develop a detailed plan for implementing the change, which may involve defining timelines, identifying resources, and outlining specific tasks and activities; Communicate the change to all stakeholders, including employees, customers, and suppliers, and ensure that they understand the reasons for the change and how it will impact them; Manage resistance to change by identifying and addressing any resistance to the change, and working with stakeholders to overcome any obstacles to implementation; Monitor the progress of the change initiative, evaluate its success, and identify areas for improvement; Engage with stakeholders throughout the change process, building relationships, and maintaining open lines of communication. Focus on process management (responsibility and accountability) and lessons learned to improve the system's reliability; Ensure the implementation and monitoring of the reliability processes; Identify leaksin the end-to-end business flows and define metrics to be implemented; Implement continuous improvement processes to reduce the technical debt; Support Operations and Development teams to deliver technical or functional improvements; Implement metrics-driven processes to ensure service quality targets are met