Application Support EngineerLocation: Faro, Portugal
Experience: 2+ years
Employment Type: Full Time (Unlimited)
Shift Timings: Central Europe Time (CET)
You enjoy driving success on customer relationship? You are interested in increasing involvement in product knowhow and release? You want to be part of a technology leader in marketing software solutions including MDM (Master Data Management), PIM (Product Information Management) and DAM (Digital Asset Management)?
For our further growth we are looking for people who will help shape the future of Contentserv. People who are like us. We offer you a lot of freedom to develop yourself. Above all, we offer you a great team, an employee-oriented corporate culture and many other benefits. Sounds good? Then welcome to the team! With Contentserv, retailers and brand owners create path-breaking product experiences of the future - using the full potential of modern technologies. Our goal is to revolutionize the everyday lives of marketing and product teams - our innovative, holistic platform focuses on time-to-value. Contentserv's vision for this role
In your new role as Application Support Engineer you will be part of a team with high focus on top quality product support, contributing to a great customer satisfaction. Analyzing and solving challenging customer demands will also be a part of your work.
Your current tasks with the opportunity grow – What will your life at Contentserv look like?In your everyday work you have a diverse range of tasks with lots of space for development:
Be part of an Agile team able to collaboratively deliver solutions to customerValidate and address reported incidents, following on resolution progress providing updates to customersBuild and manage customer satisfaction overviewAct as product expert, solving requests at configuration levelCollect and inform Product Management team of incoming suggestionsYour profile – What do you need to fit in?You are fluent in written and spoken EnglishStrong communication skillsCustomer oriented mindsetExperience with command line based remote accessBasic notions of web based applications, incl. webserver and database interactionBasic notions of IT infrastructure, namely with webserver, database, LDAP or source controlFamilarity with Elasticsearch, Kibana or Cassandra is a plusKnowledge of collaborative tools, such as Jira and ConfluenceYour personality – Be a part of our relentless pioneer strategy:You enjoy introducing innovations and implementing improvementsYou are characterized by a high service mentality, excellent communication skills as well as analytical, conceptual and problem-solving thinkingYou are a real team player, self reflective and able to keep calm when under pressureYour working method is characterised by structure, pragmatism, reliability and risk awarenessYou work systematically, able to use the learnings to become increasingly reliableYou like an environment in which you can be self-designing, but also have access to the experience and help of colleagues at any timeSome good reasons to join our Team:We offer you a versatile job with high personal responsibility and global challenging tasksYou can work in a professional, international working environment with flat hierarchies and short decision-making pathsWe live a co-operative and respectful corporate culture with fun at work and room for own ideasYou have the chance to learn, develop and grow with support of our whole international teamA collegial and appreciative corporate culture with fun at the task and room for own ideasFlexible work schedules and work location (remote, onsite or mixed)Competitive salaryCorporate healthcare insurance plan (after probation period)Access to Company Mobility ProgramEntitled to extra paid leave days package, starting with 25 days yearly total and growing with seniority in the CompanyWe provide possibility of therapy sessions, as part of the Employee Assistance ProgramA modernly equipped and pet-friendly workplaceHave you become curious? Let's find out if we're a match! Send us Your application stating your earliest possible starting date and salary expectations
We look forward to becoming acquainted with you!
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