Wms Support Technician (Night Shifts) - Leça Do

Wms Support Technician (Night Shifts) - Leça Do
Empresa:

Generix Group


Wms Support Technician (Night Shifts) - Leça Do

Detalhes da Vaga

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let-s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? As part of the Costumer Support Department of Generix Group, you-ll be involved in a team working on shifts (9pm - 5am), who ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework. MAIN RESPONSABILITIES Creation and processing of customer requests; Analysis, diagnosis and resolution of customer incidents; Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; Escalate incidents and requests requiring the intervention of another department to higher levels; Transmit out-of-order requests to appropriate services; Follow escalation instructions and inform management of any critical incidents; Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS Computer training or first experience in IT / support; Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); Supply Chain business knowledge; Ideally WMS product knowledge; Knowledge of SQL; Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); Prerequisites: writing skills and synthesis skills; Ability to work in a team and to be autonomous; Be able to apply the instructions and procedures given; Fluency in French (speaking and writing) is required. OFFER Attractive wages and benefits; Excellent work conditions and environment. Tipo de oferta: Full-time Teletrabalho: Temporariamente devido à COVID-19


Fonte: Sercanto_Ppc


Área:

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