Wms Support Technician (Night Shifts) - Leça Do

Wms Support Technician (Night Shifts) - Leça Do

Generix Group

Wms Support Technician (Night Shifts) - Leça Do

Detalhes da Vaga

COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let-s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? As part of the Costumer Support Department of Generix Group, you-ll be involved in a team working on shifts (9pm - 5am), who ensure the resolution of incidents, for the solutions installed at the customers' premises, within the deadlines and the defined contractual framework. MAIN RESPONSABILITIES Creation and processing of customer requests; Analysis, diagnosis and resolution of customer incidents; Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); Carry out the necessary actions for the first analysis of the incidents, to solve the level 1 incidents in the respect of the SLAs. Offer workarounds and make patches available to customers; Manage the relationship with the customers, carry out the necessary and adequate communication with them for the declared incidents and requests until their resolution; Escalate incidents and requests requiring the intervention of another department to higher levels; Transmit out-of-order requests to appropriate services; Follow escalation instructions and inform management of any critical incidents; Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS Computer training or first experience in IT / support; Prerequisites: analytical capabilities. (ex: analyze the causes of an incident); Supply Chain business knowledge; Ideally WMS product knowledge; Knowledge of SQL; Ideally first experience in the customer relationship (ex: commerce, tourism, etc.); Prerequisites: writing skills and synthesis skills; Ability to work in a team and to be autonomous; Be able to apply the instructions and procedures given; Fluency in French (speaking and writing) is required. OFFER Attractive wages and benefits; Excellent work conditions and environment. Tipo de oferta: Full-time Teletrabalho: Temporariamente devido à COVID-19

Fonte: Sercanto_Ppc



Developer android apps

Detalhe da Função Procuramos pessoas para projectos em Lisboa, se tens vontade de enriquecer o teu percurso profissional nesta área e procuras uma empresa que...

Hashtag People - Lisboa

Publicado há um mês

Operador de máquina de costura

Detalhe da Função Tem interesse pelo setor automóvel? Gosta de trabalhar em equipa e com bom ambiente? A Adecco Recursos Humanos tem a oferta de emprego para...

Adecco Recursos Humanos, Lda - Viseu

Publicado há um mês


Detalhe da Função Adecco, empresa Multinacional Especialista em Gestão de Recursos Humanos, encontra-se a recrutar, para cliente de referência no sector onde...

Adecco Recursos Humanos, Lda - Lisboa

Publicado há um mês

Consultor imobiliáriolisboa e arredores

Detalhe da Função Estamos a recrutarCONSULTORES IMOBILIÁRIOS(m/f) para as nossas agências do PRIOR VELHO e ALFRAGIDE e para EQUIPA na Linha de CASCAIS PERFIL...

Re/Max For.Life - Lisboa

Publicado há um mês