Total Service Quality Specialist“Passion, Reliability, Improvement, Discipline, Excellence= PRIDE”Nestle Business Services, Undefined period of time, 100%NBS Center: Lisbon, Portugal.Nestlé Business Excellence (NBE) was been created in 2014 to lead a major transformation in the Nestlé Group, which aims at providing fuel for growth through the optimization of End-to-End (E2E) flows, the delivery of best in class business services and the support to demand focused organizations. NBE has three goals: To simplify what can be simplify, standardize what can be standardize and share what can be shared at the highest possible level. Nestlé Business Services (NBS) is, within NBE, the structure that ensures an integrated service delivery model for Centers of Scale and Centers of Competence, and will hence be at the heart of company changes. Do you want to contribute to the transformation of the function and to success? Are you interested to join a highly dynamic team passionate by the development of world class business services? For our NBS Total Service Quality Department, located within Nestlé Business Service (NBS) Center, Lisbon, Portugal, we are currently looking for a:Total Service Quality Specialist.Key responsibilities:Preparing and Delivering presentations related to TSQ Awareness and Status of its evolution in the different Western European Markets;
Delivering Service Orientation Workshop;
Maintaining Dashboard for the Operations Reviews with the Markets;
Participating in the Operational Reviews with the Markets;
Following up with Markets and CoS on commitments;
Education and experience:Degree or Master Degree;
Has demonstrated Service orientation Mindset
Solid experienced in NCE practices
Understanding of CoS Services (specially related to O2C) would be appreciated
Facilitation and presentation Skills
Strong Skills in Excel and database manipulation
Clear understanding of processes and of organizational design and interfaces.
Strong stakeholder Management capabilities.
Fluent in English, any other language is an asset.
Show us that you have excellent organization skills and follow-up skills, details oriented, that you are able to deliver results under tight timelines. You need to live and model the Nestlé Leadership Behaviors, be adaptable and open-minded, have respect for Standards, be decisive, be comfortable with ambiguity, emphatic and good interpersonal skills. The Position it is evaluated with the following salary level:K1If you believe you have the profile we are looking for and are interested in this opportunity, we look forward to hearing from you! Send your CV until June 14th
and apply online at www.nestle.com/jobs. For further insight on our culture, values and principles, please read our Nestlé Corporate Business Principles on www.nestle.com. The Nestlé Group is the World’s leading Nutrition, Health and Wellness Company with 89,5 billion Swiss Francs in sales in 2016, more than 328,000 employees worldwide and 418 factories in more than 86 countries. We offer an attractive and dynamic international working environment with constant opportunities for development, reflecting our conviction that people are our most important asset. Learn more about our Group and reasons to join us on www.nestle.com.