Technician (Technical Support & Cm)

Technician (Technical Support & Cm)




Technician (Technical Support & Cm)

Detalhes da Vaga

Job Information

Industry IT Dienste City Oeiras State/Province Lisboa Zip/Postal Code 2780-000Job Description

Technician (Technical Support & CM)

Security Clearance:NATO Secret /SC

Working Location:Oeiras, Portugal

Language:High proficiency level in English language


Essential Qualifications/Experience:

·Ability to rapidly contribute, based on recent experience on similar NATO projects

·Demonstrate general up-to-date knowledge of operating systems, computer system architectures, client/server including VDI clients and LAN/WAN network concepts

·Experience in:

üITSM Tool

üITIL Service Management framework (ITIL Foundation certification)

·Configuration Control; IT Collaboration tools

·Demonstrate recent experience on the Management of the IT infrastructure, including assets, power, and connectivity

Desirable Qualifications/Experience:

·College degree in Computer Sciences or Electric Engineering/Telecommunications or similar

·6+ years of experience as IT Infrastructure Manager

·Within the academic studies, vocational training or by supplementary formal training, should have proof of training system administration, network and/or testing management

·Familiar with CIS Agency best practices and procedures


·Familiar with Agency’s CIS procedures definition and implementation

·ITIL Practitioner

·References in working in teams


·Maintain an in-depth knowledge at system and sub-system level of the CIS infrastructure of the NCI Academy with an emphasis on end user equipment, integration, build and verification aspects

·Support the implementation of the Academy’s CIS configuration management by ensuring that all CIS assets to deliver services to NCI Academy are properly controlled using predominantly the Cable Solve tool to maintain accurate configuration information on the historical, planned and current state of assets

·Manage the accountability of all CIS assets distributed to NCI Academy users by development of hand Receipts with Microsoft Reporting Services

·Co-operate with the engineers and change management by performing CIS assets integration to ensure that only authorized items are used and only approved changes are made

·Installation, configuration, maintenance and troubleshooting support of computer hardware, software, desktop/VDI applications, networks, and computers peripherals

·Systems troubleshooting and support to include diagnosing, fixing, maintaining and upgrading hardware and software as well as desktop/VDI applications

·Support the Installation, operation and maintenance on the NCI Academy training networks for all end user projects and activities of the training facility

·Provides Service support to the software applications and tools used by the instructors to maintain the used systems supported

·Maintains current knowledge of all technology assigned to NCI Academy (AFPL Software, Licenses Management, ITSM Management & Incident Response)

·Support the development of the CIS SOPs according with the Agency good practices

·Ensure that all relevant performance data is properly collected and stored

·Develop the knowledge transfer package required to train new Academy or CSU CIS staff

·Performs other duties as may be required in all sites on the CSU Lisbon Area of Responsibility (AoR)

Fonte: Neuvoo3_Ppc



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