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Technical Support Advisors – LED & Lighting Project - Nederlands
Job :Customer Advisor
Join our team!
As aTechnical Support Advisor, you will:Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner.
Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
We are looking for:Native or ProficientDutch (C2)
Fluency inEnglish (B2)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with utmost confidentiality
Proactive, self-motivated and a great team player
We offer you:Competitive wages (14 monthly payments per year)
Meal allowance in voucher card (net)
Health insurance with a dental plan (after 6 months contract)
Relocation package - shared accommodation and flight reimbursement
Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Life at our company:Work with a diverse environment with people from over 15 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices inParque das Nações, Oriente, Lisbon.