Team Leader – Spanish Speaker
Job :Team leader
Your future project…
Supervising, monitoring and develop a team of Customer advisors:Guarantee continuous monitoring of the attainment by identifying performance gaps, analysing root causes and develop strategies to improve results; drive team success by creating an inspiring customer service environment focused on high-level performance; Assists the team development through training, counseling and monitoring of staff and individual goals.
Development of Strategies:Ensure client KPI targets are achieved, through the proper execution of performance metrics; Ensure that Customer Service request are resolved within SLA and through proper channels; Ensure performance plans are maintained and continuously updated; Responsible for activities report; Create and deliver resource plan at the beginning of the shift, monitor to ensure that the requirements throughout the day are achievable and make changes as necessary to meet requirements; Tracking trends, analysing data and implementing process improvements
Who we’re seeking…
YOU are Spanish native and speak English fluently (level C1/C2) or French.
YOU have previous experience as Supervisor in the field, is a plus
YOU have background in Contact Center position highly preferred.
YOU love the adrenaline of managing a team.
YOU have outstanding communication skills.
YOU are proactive, results-driven, and have a problem-solving mentality.
YOU strive to animate, motivate and win the loyalty of the team.
YOU strive to follow-up the daily reporting activities.
What benefits we´ll offer you…
Benefits package:Performance bonus, meal allowance, transportation allowance, two extra salaries per year, health insurance (after 6 months contract).
Relocation package (in case you live abroad):up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€.
Life at our company
Work with adventurous people from over 15 nationalities
We promote intercompany mobility to work at any of our sites around the world
Benefit from our modern amenities, many discounts in local businesses, company parties, events and much more!