Team Leader Italian Speaker

Are you a fluent Italian speaker with strong English skills and a passion for quality?
We are seeking a motivated individual to join the team of a renowned multinational company, working on a project for one of the world's leading social media platforms.
This is an exciting opportunity to lead a team focused on content review and customer support.
responsabilidades chave
In this role you will be guiding, coaching and monitoring a team of Italian content reviewers to perform the best way possible and provide the best service to the platform.
Responsibilities:

Manage, train, and develop a team of moderators/support agents.
Set goals, provide feedback, and evaluate team member performance.
Enforce community guidelines, handle escalations, and analyze trends.
Ensure quality support, manage channels, and resolve complex issues.
Oversee and maintain quality in Italian language moderation/support.
Handle complex or sensitive moderation and customer service issues.
Identify areas for improvement and implement more efficient workflows.
Track KPIs, analyze data, and provide reports to management.
Maintain excellent communication within the team and with management.
Address issues effectively and ensure a positive user experience.

competências
Requirements:

Fluent in Italian (C1 level minimum) and residing in Lisbon, with availability for daily office work (Sete Rios).
Good English skills.
Analytical and critical thinking skills, solution-oriented.
Empathy and customer service excellence.
Previous experience in a call center environment. Applications without this experience will not be considered.
Experience in specific roles of Team Leader and/or Trainer are very valuable.
Minimum: High-school diploma.
Must hold EU citizenship or a valid work permit for Portugal (residence card).

principais benefícios
What we offer:

Direct contract with the company.
Base salary: €1100
Project Adder: €50
Role Adder: €100
Language Bonus: €50
Meal Allowance: €7.17 per day
Performance Bonus: Up to €120
Full-time job.
Excellent work atmosphere.
Modern office building, close to public transportation (train, metro, bus).
Growth opportunities through development programs.
Fun and engaging company-wide initiatives, including a wellness program.
24/7 Team, Diverse Schedules: 8-Hour Shifts. Experience the benefits of shift work, including potential for off-peak hours and a variety of shift options. Our 24/7 operation allows for 8-hour shifts that cater to different preferences.

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Don't miss this chance to grow your career with a leading company! Apply Now!