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Team Leader – French Speaker

Team Leader – French Speaker
Empresa:

Webhelp Portugal


Lugar:

Lisboa


Função de trabalho:

Outro

Detalhes da Vaga

As aTeam Leader, you will be responsible for all team projects and initiatives.

Mission :

As aTeam Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service.

Your future project
As aTeam Leader, you will:Supervise, monitoring and develop a team of Customer Advisors.
Closely monitor the SLA’s and KPI’s of the project.
Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
Create an inspiring team environment with an open communication culture
Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.

Profile :

Native or Proficient in French and fluent in English (minimum B2)
At least on 1 year of previous experience in Team Management
In-depth knowledge of performance metrics (KPI’s)
Good IT skills, especially on MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills
For non-EU residents, it is mandatory to have a valid work permit.

Advantages :

Competitive wages (14 monthly payments per year).
Performance bonus.
Meal Allowance.
Relocation package – shared accommodation and flight reimbursement.

Life at our companyWork with adventurous people from over 15 nationalities.
Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
New and modern office located where the action is:Parque das Nações, Oriente (Lisbon).


Fonte: Neuvoo2_Ppc

Função de trabalho:

Requisitos


Conhecimentos:
Team Leader – French Speaker
Empresa:

Webhelp Portugal


Lugar:

Lisboa


Função de trabalho:

Outro

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