Support Technician

Support Technician
Empresa:

Nonius Hospitality Technology


Support Technician

Detalhes da Vaga

Descrição da Empresa

A Nonius tem mais de 14 anos de experiência no design, desenvolvimento e fornecimento de produtos e serviços para a indústria hoteleira.
Os nossos produtos podem ser encontrados em mais de 270.000 quartos de hotel em todo o mundo – em hotéis das cadeias internacionais de renome e nos mais emblemáticos e destacados hotéis independentes.
Com 10 delegações na EMEA e nas Américas e uma extensa rede de parceiros de serviços, a Nonius está equipada para responder tanto às marcas de hotéis globais quanto às cadeiras locais.
O nosso sucesso foi construído através da formação de relações de confiança de longo prazo com os nossos clientes e parceiros, combinadas com o nosso foco na criação de produtos que impulsionam a eficiência, aumentam a lucratividade, inovam e proporcionam uma experiência excepcional aos hóspedes. Resultado disso, os clientes voltam para nós uma e outra vez ao longo dos anos e de forma natural nos recomendam a outros.
Os produtos incluem: Acesso à Internet para hóspedes (GIA | WI-FI), CAST (Suporte para Chromecast), TV e headend (Interativa | IPTV | ??COAX), sinalética digital, voz (IP | Analógica), aplicações móveis (GuestU), conteúdo do hóspede (canais de TV e filmes), automação de check-in, marketing e libertar o poder dos dados (B-Guest).
Cloud ou on-premise, todos os produtos são plataformas abertas, projetadas para se integrarem entre si e com produtos e componentes de terceiros de mais de 100 parceiros de tecnologia.
A Nonius é membro da associação Hotel Technology Next Generation (HTNG) e é uma empresa certificada de acordo com a norma ISO 9001.
Detalhe da Função

REF:ST2003PTJOB POSITION:Support Technician (Full-time or Part-time)LOCATION:Maia - Porto/ Portugal
About Nonius
Nonius has more than 14 years experience in the design, development and delivery of products and services for the hospitality industry. Nonius products can be found in more than 300,000 hotel rooms worldwide - in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels.With 10 delegations in EMEA and Americas and an extensive service partners network, Nonius is equipped to serve both the global hospitality brands and local chains.Our success has been built by forming long term trusted relationships with our clients and partners combined with our focus on building products that drive efficiency, boost profitability, innovate and deliver an exceptional guest experience. As a result, they come back to us time and time again and are happy to recommend us to others. The products comprise: Guest Internet Access (GIA | WI-FI), CAST (Support for Chromecast), TV & Headend (Interactive|IPTV|COAX), Digital Signage, Voice (IP | Analog), Mobile Apps (GuestU), Guest Content (TV Channels & Movies), Check-in automation, marketing and unlocking the power of data (B-Guest). Cloud or on-premise, all products are open platforms designed to integrate between them and with 3rd party products and components from more than 100 technology partners.Nonius is a proud industry member of Hospitality Technology Next Generation (HTNG) and is certified according to ISO 9001.
Job description/specification
We are looking for people for our technical support team. Both for Tier1 and Tier2.
Tier 1: Our call center staff that assists Hotel Guests using our products.
Tier 2: Technicians that assist hotel staff (maintenance and IT) and are able to troubleshoot the infrastructure and applications issues remotely.
We have vacancies for both roles and depending on your profile you will be offered one or the other.
Profile we are looking
We are looking for smart, good spirit, talented people!
You must be a passionate technical, a great team player and have a strong sense of work ethics, responsibility and commitment;
Technical training in informatics or network;
Work experience with Lan/Wan networking and TCP/IP;
Good Communication skills;
Good English and Portuguese skills – spoken and written;
Available to work in shifts.

We will also value the following
IT certifications [MCSE, CCNA, etc];
Hands on experience with network equipment: routers, switches, access points;
Basic knowledge of network protocols;
Scripting languages (bash and other CLI);
Spanish speaking.
What we offer
An exciting role on an established company that has been growing sustainable on average 30% year on year;
Competitive salary package including Health insurance;
Great Office environment with fully equipped staff kitchen, free beverages (coffee, tea,...), served by nearby subway and shuttle services;
Team development program with lunch & learn training sessions were we explore new technologies and specific work methodologies; flexibility to attend workshops and conferences sponsored, or co-sponsored, by Nonius;
Great working environment and to be part of a young and vibrant PS Team that works closely with several departments.
Please send your resume in Englishwith reference ST2003PT.


Fonte: Neuvoo1_Ppc


Área:

  • Outros / Outros empregos

Requisitos