Job Title: Support Escalation Engineer
Location: Lisbon, Portugal
As a Support Escalation Engineer, we are looking for true technical leaders to join us and lead the way! The successful candidate should demonstrate great accountability, customer obsession and technical leadership. Beyond troubleshooting complex technical problems and managing critical situations, the candidate should be passionate of driving bigger impacts – being increasing customer values, improving diagnostic tools and/or driving product feedback.
Ability to build business relationship with key customer contact and Technical Account Manager (TAM) and enhance the trust.
Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services and be able to work with Engineering group effectively.
Respond to and resolve critical customer issues.
Develop tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.
QUALIFICATIONS: SOFT SKILLS
Customer communication & situation management.
Accountability & team work.
Driving Cross-team engagement/collaboration
TECHNICAL SKILLS: Subject Matter Expert knowledge of one or more of the following domains:
Azure Core Platform (Compute, Storage, Networking)
Subject Matter Expert of OS System admin (Windows, Linux), and Networking
Data Platform: SQL, Azure DB
Application development & debugging experience (c/c++/c#, Python, Node.JS, etc.)
Azure Application development or support experiences with Azure PaaS services (Redis Cache, Service Bus, Event Hub,
Cloud Service, IoT suite, Mobile Apps, etc.)
Web Site troubleshooting and coding experience: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.
Bigdata: HDInsight/Hadoop, Machine Learning, Azure Stream Analytics
Identity and Authentication, SSO/Federation, AD/Azure AD,
We welcome applications from all potential candidates ... we would love to hear from you
Microsoft values different life experiences and viewpoints. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally. We will invest in your health and financial future and encourage you to pursue your interests and passions away from the office. Our products and technologies help you balance life away from the office and enable you to manage your schedule efficiently.
Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.