Spanish Speaking Advisors – World’S Best Search Engine - Wfh Based In Lisbon

Spanish Speaking Advisors – World’s Best Search Engine - WFH based in Lisbon

Ville :Lisbon
Métier :Conseiller Client
Secteur :

Join our team!

As aCustomer Advisor,you will:Respond to inbound customer requests, document relevant case information
Ensure excellent customer satisfaction
Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Responsible to follow the direction of management and provide feedback

We are looking for:Native or ProficientSpanish (C2)
Fluency inEnglish (B2)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with the utmost confidentiality
Keep up with the latest IT and tech-related trends
Proactive, self-motivated, and a great team player.

We offer you:Competitive wages (14 monthly payments per year)
Meal allowance paid in voucher card (net)
Performance bonus
Private Health Insurance (after 6 months contract)
Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Relocation package - shared accommodation and flight reimbursement
Possibility to do Work from Home based in Lisbon*

Life at our company:Work with a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices inLisbon, Oriente, Portugal.

LisbonCustomer Advisor-Spanish988