Service Operations Analyst – Trainee

Service Operations Analyst – Trainee
Empresa:

Euronext


Service Operations Analyst – Trainee

Detalhes da Vaga

Department

Service Operations Team provides level 1/2 technical Support across a broad range of technical disciplines that underpin the operation of Euronext Cash and Derivatives markets, and hosted markets on behalf of clients.
The disciplines include Applications, Network, Systems (Linux and Windows), Database and Security.
The selected candidate will be part of a team based in Porto covering all market operational hours (shift system in a 24/7 operation), and will work in a high-tech learning environment with colleagues across all Euronext locations.

Job Summary

The job consists of prioritizing and progressing resolution of faults or queries on the full range of systems across all clients, suggesting methods to build and implement measurable improvements to the services, undertaking project work and the implementation of change by performing a QA after any work. Troubleshooting issues relating to the network, database, infrastructure, applications or security. Contributing to serious incident, change and problem management.
This role is both internal and external facing and is located within the Service Operations Group, which in turn is part of the IT Operations and Engineering group.

Key Accountabilities

As a Service Operations Analyst - Trainee, you will do:
Prioritization and progression of resolution for faults or queries on the full range of systems;
Troubleshooting issues relating to applications, infrastructure, database, network or security;
Active participation in serious incident, problem and change management;
Undertaking of project work to help implement best support practice and continued success of the Euronext businesses.

We are proud to be an equal opportunity employer.We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Candidate-se através do website


Fonte: Itjobs


Área:

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