Service Manager (E2E Monitoring)

Service Manager (E2E Monitoring)


Service Manager (E2E Monitoring)

Detalhes da Vaga

For over 20 years, Neotalent within Novabase group, has been the right answer to the greatest need digital transformation brings to organizations – Talent.
We have a talent for that.
We are specialists in developing people and combining them with the most ambitious projects. From software to complex engineering, from infrastructures to applications, we find, recognize and grow talent to offer them the most challenging projects and strengthen our project teams. We learn about people, their knowledge and how to productively use that knowledge to help companies transform, because what the digital economy needs is talent.
The world lives by rules of agility, immediacy and quick responses, so we are dynamic, responsive and aligned with the speed of the digital revolution. We have a new way to address challenges by adding speed to knowledge, connectivity to reliability and bringing agility to the reality of finding, managing and matching talent with projects.
Neotalent, the responsive people.
Know more about Neotalent here
What is your mission:
You will integrate a team in a Neotalent partner project, taking on the role of Service Manager (E2E Monitoring) in Alfragide area.
This position is focused on End to End network and application monitoring and reporting service. The resource should be experienced in owning and/or supporting a Software As A Service environment, have a strong background and experience with LAN / WLAN / WAN environments and technology, client / server and cloud hosted application architecture and managing client and provider relationships and management, ensuring system operations, support responsiveness and SLA’s are being met.
The talent that we are looking for:
• Bachelor’s degree in computer science, computer engineering or a related field;
• Minimum of 3 years of experience in similar functions;
• Proven experience in a network administrator and/or technical manager role;
• Analytical mindset to investigate / diagnose to isolate the root cause of customer complaints;
• Experience and understanding of network infrastructure design related to public / hybrid cloud solutions, WAN, data center, and client-side LAN networks and their effects on application performance;
• Proven work experience in service management or as a product manager;
• Proven track record of managing all aspects of a successful service introduction throughout its lifecycle;
• Proven ability to develop marketing strategies and effectively communicate recommendations to the management and the customer base;
• Strong problem-solving skills with willingness to roll up one’s sleeves to get the job done;
• Skilled at working effectively with cross functional teams in an agile organization;
• Excellent written, verbal communication and presentation skills in English.
Why Neotalent:
• More than 20 years of experience in technology and business development;
• Access to ongoing technical training and solid performance evaluation and career management methodologies;
• Opportunity to be seen and recognized, to work on the best projects and to make choices that guarantee an exciting career;
• Opportunity to work on international projects and be part of an Everyshore for EveryChallenge paradigm.

Fonte: Ofertasdeemprego



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